Windows 10: Microsoft Photos problem

Discus and support Microsoft Photos problem in Windows 10 Software and Apps to solve the problem; I've been using Microsoft Photos for a little over a year now and it has always worked great for me. I import photos from my Nikon D3400 onto my... Discussion in 'Windows 10 Software and Apps' started by HaleyJohnson3, Apr 12, 2020.

  1. Microsoft Photos problem


    I've been using Microsoft Photos for a little over a year now and it has always worked great for me. I import photos from my Nikon D3400 onto my Alienware 17r5. Lately when I go to import I only get to the window where I have to check which photos I am importing. It lets me check about 5 or 6 of them before freezing then crashing completely. I have rebooted my laptop, troubleshooted the app, logged in and out of my Microsoft account, reset and repaired the app. Nothing has helped and I am at a loss. I take professional quality photos mostly in RAW image format, but this has never caused an issue before. Thanks.

    :)
     
    HaleyJohnson3, Apr 12, 2020
    #1

  2. WINDOWS 10 MICROSOFT PHOTO APP

    Hello,

    Welcome to Microsoft Community.

    The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

    I suggest you to follow the methods below and check if it helps:

    Method 1:

    I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

    • Go to settings and system.
    • Click on Default Apps and select the appropriately.

    Method 2:

    I suggest you to reinstall Photo app using the PowerShell command
    and reinstall using the Windows store. Follow the below steps.

    • Open the Start menu, type Windows PowerShell in the search bar.
    • Right click on the Windows PowerShell and select Run as administrator.
    • Enter the below command to uninstall the Photo app.

    •   get-appxpackage  *Microsoft.Windows.Photos* | remove-appxpackage

    More reference:

    http://windows.microsoft.com/en-US/windows-10/photos

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.


     
    Anju Thekkethil, Apr 12, 2020
    #2
  3. Ryan Fra Win User
    Microsoft Photos

    Hi Catherine,

    We would like to know more information about this concern. Please answer the following questions:

    • Have you tried opening some of the pictures to a different computer?
    • Is there any error message when you open a picture?
    • Is it only happening with photos?

    We also suggest that you reset Photos application by following these steps:

    • Click Windows icon.
    • Choose Settings or Gear icon.
    • Go to System.
    • Click Apps & features then click Photos.
    • Select Advanced options then Reset.

    Looking forward to your reply.
     
    Ryan Fra, Apr 12, 2020
    #3
  4. kormath Win User

    Microsoft Photos problem

    Lost default photo viewer after profile rebuild

    Thanks Brink. I've tried those steps before i started searching Google. After the profile rebuild i don't have the Photo app listed to choose to make it default in either the system settings for default apps or the Open With option.

    I can't even find it doing a search. Seems to have been removed somehow with the profile rebuild, which doesn't make sense.

    Might be helpful to list what i've done Microsoft Photos problem :) I've done the open with check, the choose default program in the system menu, tried that in device manager default programs also. I've checked the programs and features Turn windows features on/off and it's not listed there (never thought it was but that was a suggestion), searched the MS Store, it's not listed there either.

    I don't like playing in the registry unless i have defined steps and haven't found anything for this yet, just the Win7 version like in my OP.
     
    kormath, Apr 12, 2020
    #4
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Microsoft Photos problem

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