Windows 10: Microsoft Photos - "The app didn't start."

Hi Everyone,


After a ton a research and attempted fixes, I decided to post this question in the hopes of getting a new or updated response.


On my Windows 10 machine, I have been having issues with the Microsoft Photos app not opening for the past few months, I am not sure when it started. been trying to live with it, and have looked into possible alternatives, but haven't came across any other simple programs.


Through out the the few weeks of research and fix attempts, these are what I have tried with no luck.

- Windows Store apps troubleshooter

- Apps & Features > Microsoft Photos > Advanced options

- Terminate

- Repair

- Reset

- Uninstalled the application using the PowerShell script and reinstalling through the Microsoft store

- Reset the Windows 10 OS keeping all personal files, removing all apps, and reloading windows 10

- reinstall the Windows 10 through the built in reset option removing all files and reinstalling Windows using the cloud download option


The only option I have not tried yes, is to reinstall Windows 10 through a USB drive and performing a full reformatting of the hard drives, however, I am not sure if there is a difference between this option an the reinstallation process previously completed using the built in reset option.


All the previous discussions within this community seem to be from a few years ago, including the various articles which then recommend installation of third party applications as a last resort. I am still trying to avoid this if possible.

Any recent developments or new fix information would be greatly appreciated.


Here is my current system information:

OS Name Microsoft Windows 10 Pro

Version 10.0.19041 Build 19041
System Type x64-based PC

Processor IntelR CoreTM i5-2500K CPU @ 3.30GHz, 3301 Mhz, 4 Cores, 4 Logical Processors


Thank you

:)

 

Photos - The app didn't start

Hi,

Thank you for responding.

As troubleshooter found no issues, I recommend you to uninstall the Photo app using Windows PowerShell command and reinstall using the Windows store.

Note: You need to close the Windows Store and other apps before executing the PowerShell command. Also, sign-out and sign-in before installing the apps from the
store.

Follow the below steps.

• 
  Open the Start menu, type Windows PowerShell in the search bar.
  
• 
  Right click on the Windows PowerShell and select Run as administrator.
  
• 
  Enter the below command to uninstall the Photo app.
  
  get-appxpackage *Microsoft.Windows.Photos* | remove-appxpackage
  

After performing the above steps, install the Photo app from the Windows store
Microsoft Photos
.

Reference: Refer to the following Microsoft article on
Photos app for Windows help.

Note: The steps for Windows 8.1 applies to Windows 10.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

 

Photos - The app didn't start

Hi Florim,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in accessing the photos app on your device. Do not worry we will help you with this issue.

Do let us know if you have made any changes to the operating system prior to this issue?

Try the below troubleshooting steps and check if it helps.

Method 1: I suggest you to run the
Windows Store Apps troubleshooter.

Windows Store Apps Troubleshooter,
troubleshoots problems that may prevent Windows Store Apps from working correctly.

Refer: Run the troubleshooter for Windows apps

Method 2: I suggest you to check if there is any updates for photos app from Windows Store. If found try to update the app and check with the status of this issue.

Method 3: I suggest you to search for the pending Windows updates. If found try to install them and check if it helps.

Steps:

• Connect to the internet.
• Press Windows key and type
  updates.
• Click on Check for updates.
• Under Windows Updates, click on
  Check for updates.
• Try to install the updates being shown.

Hope it helps. Get back to us with an updated status of this issue for further assistance.

 

WINDOWS 10 MICROSOFT PHOTO APP

Hello,

Welcome to Microsoft Community.

The Photos app brings together pictures from all your devices using OneDrive, so that you can browse them by date, album or folder. It also automatically enhances photos, and creates albums for you, to showcase your best shots.

I suggest you to follow the methods below and check if it helps:

Method 1:

I suggest you to change the Default apps in the setting app and verify the result. You may follow the steps in the below:

• Go to settings and system.
  
• Click on Default Apps and select the appropriately.
  

Method 2:

I suggest you to reinstall Photo app using the PowerShell command
and reinstall using the Windows store. Follow the below steps.

• Open the　Start　menu, type　Windows PowerShell　in the search bar.
  
• Right click on the　Windows　PowerShell　and select　Run as　administrator.
  
• Enter the below command to uninstall the Photo app.
  

• 　　get-appxpackage　　*Microsoft.Windows.Photos* | remove-appxpackage
  

More reference:

http://windows.microsoft.com/en-US/windows-10/photos

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

•