Windows 10: Microsoft Phots App Errors

When editing and saving photos in Microsoft.Photos.exe version 2020.20090.1002.0 the application totally shuts down frequently when trying to change an edited photo. Many times the edited photo is not saved. Help!

:)

 

Microsoft Phot App

Hi PaBluOz,

Since the language on your PC is already set to Australian English, then I suggest that you reset your Microsoft Photos app. Note that the app's data will be deleted once you reset it.

To reset the Photos app, follow these steps:

1. Navigate to Settings > Apps > Apps & features.
2. Locate and select Photos from the list of apps.
3. Click Advanced options, then click Reset.

If you continue to have this issue even after performing the above steps, please reply to this thread. The system will notify me so I can get back to you and provide you more answers.

Regards.

 

Phots

Hi,

Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• What is the app that you are referring to?
• Have you tried copying the photos in different location?

I suggest you to try copying the photos in file explorer and check if the issue persists or not.

If the Photos app is the only one crashing, it could be a problem with the Photos app database. To reset the database, perform the following:

• Press windows button + R
• Type: %appdata%\..\Local\Packages\Microsoft.Windows.Photos_8wekyb3d8bbwe\LocalState
• Delete all the contents of that folder.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Microsoft Solitaire app crashing

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:

• What happens when you launch Microsoft Solitaire Collection?
  
• Do you read any error message when you launch the game? If yes, what is the error message?
  
• What troubleshooting steps have you tried so far?
  

In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

Fix problems with apps from Microsoft Store and see if that helps.



Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator