Windows 10: microsoft, please help me fix the download error "virus scan failed". operating system is...

everytime I download ANYTHING , it says virus scan failed. I don't know how to fix it,

and im only 8.

:)

 

Error: Couldn't download - virus scan failed message when trying to download a program

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you receive an error, 'Couldn't download - virus scan failed message' when trying to download a program. I'll certainly assist you with this.



However, please let us know:

• May I know the program that you are trying to download?
• Which browser are you using?
• Are you able to download any other programs?

I would suggest you to try using a different browser like Microsoft Edge and see if that helps.



If you are receiving this error while using Google Chrome, I would suggest you to refer the section
"Virus scan failed" or "Virus detected" in the article Fix file download errors
and see if that helps.



Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.



Refer the article How to back up and restore the registry in Windows



I would also recommend you to create a system restore point.



Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community – Moderator

 

FAILED VIRUS SCAN FAILED

Anytime I try to download something be a document or a program I get an error message: Failed, Virus scan failed. how to fix?

 

Virus Scan Failed" every time I attempt any download

"Virus Scan Failed" every time I attempt any download


I get this failed message every time I attempt to download anything (pictures, PDF's, documents, programs). I uninstalled my virus software (Mcaffee) and the problem still persists. I have looked and I don't see any other virus protection in the program
list. The issue is happening with Google Chrome and Internet Explorer.

The operating system is Windows 10 Home (64bit).

Please help!!!