Windows 10: Microsoft Puzzle dies on my new Computer

Microsoft Jigsaw puzzle app opens, loads, signs-in and had some of my data. But when I go to do a puzzle, the app tries to load the puzzle and then the app dies

:)

 

Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

Thank you for writing to Microsoft Community Forums.

You can try the step below to check the last solved puzzle.

Method: Check last played game.

1. Open Jigsaw Puzzle.
   
2. Search for My account and you will see images below
   My account, click on the image and all your last solved puzzle will be there.
   

If you have any further question related to the game, I suggest you please check

Microsoft Casual Games Community.

Regards,

Amit Sunar

Microsoft Community – Moderator

 

New puzzles not downloading

Hi Sherry,

Thank you for being part of Microsoft Community.

• From which location are you trying to download puzzles?
• Which game are you referring to?
• Do you get any error message when you try to download the puzzle packs?

I would request you to go through the link mentioned below on how to ask suggestions in this forum.

Suggestions for asking a question on help forums

Please reply to the questions in order to assist you in a better way.

 

Microsoft Jigsaw: cannot purchase more puzzles

Hi,

Thank you for contacting Microsoft Community.

• What all the troubleshooting steps have you tried to resolve the issue?

I suggest you to logout and login into computer and then try to purchase the puzzle collection and check if the issue persists or not.

I suggest you to install all the latest pending Windows updates as below and check if it helps.

• Go to “settings” and click on “update and security”.
• Under tab “Windows update”, click on the icon “check for updates”.
• Then once you find the pending updates install it and check.

Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.