Windows 10: Microsoft puzzles

Discus and support Microsoft puzzles in Windows 10 Gaming to solve the problem; I cannot get m Microsoft jigsaw puzzles it goes to the cloud. I have waited an hour for the stupid cloud. Where are my puzzles?... Discussion in 'Windows 10 Gaming' started by JoanBrindlinger, Oct 7, 2019.

  1. Microsoft puzzles


    I cannot get m Microsoft jigsaw puzzles it goes to the cloud.

    I have waited an hour for the stupid cloud. Where are my puzzles?

    :)
     
    JoanBrindlinger, Oct 7, 2019
    #1
  2. Amit_Sun Win User

    Microsoft Classic Jigsaw Puzzles - How to re-look at solved puzzles

    Thank you for writing to Microsoft Community Forums.

    You can try the step below to check the last solved puzzle.

    Method: Check last played game.

    1. Open Jigsaw Puzzle.
    2. Search for My account and you will see images below
      My account, click on the image and all your last solved puzzle will be there.

    If you have any further question related to the game, I suggest you please check

    Microsoft Casual Games Community
    .

    Regards,

    Amit Sunar

    Microsoft Community – Moderator
     
    Amit_Sun, Oct 7, 2019
    #2
  3. Junaid_A Win User
    Sharing User created Puzzles

    Hi,



    Thank you for writing to Microsoft Community forums.



    The limit of 4 custom puzzles is due to the UserPuzzles folder being full. To add more than 4 custom puzzles, I suggest you to try the steps listed below and check if it works.

    • Open File Explorer and navigate to the following location:
    C:\Users\UserName\AppData\Local\Packages\Microsoft.MicrosoftJigsaw_8wekyb3d8bbwe\LocalState\UserPuzzles\UserPuzzlesPack

    Note: UserName is your username.

    • Delete or Rename the folder
      UserPuzzles inside UserPuzzlesPack.
    • Delete or Rename the file:
      puzzles.xml
    • Exit File Explorer and try creating the custom puzzles again.


    If you’re speaking about moving the user puzzle files, you may copy it to any desired location. For more information, I suggest you to go through
    Microsoft Casual Games FAQ and post the query in
    the Casual Games community.



    Hope it helps.

    Regards,
     
    Junaid_A, Oct 7, 2019
    #3
  4. Microsoft puzzles

    Microsoft Jigsaw: cannot purchase more puzzles

    Hi,

    Thank you for contacting Microsoft Community.

    • What all the troubleshooting steps have you tried to resolve the issue?

    I suggest you to logout and login into computer and then try to purchase the puzzle collection and check if the issue persists or not.

    I suggest you to install all the latest pending Windows updates as below and check if it helps.

    • Go to “settings” and click on “update and security”.
    • Under tab “Windows update”, click on the icon “check for updates”.
    • Then once you find the pending updates install it and check.

    Hope this information is helpful and do let us know if you need further assistance. We will be glad to assist.

     
    Karthicka_R, Oct 7, 2019
    #4
Thema:

Microsoft puzzles

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