Windows 10: Microsoft Remote Assistance

Discus and support Microsoft Remote Assistance in Windows 10 Customization to solve the problem; Microsoft Remote Assistance not working after 1809 update.[ATTACH]... Discussion in 'Windows 10 Customization' started by trivec, Mar 15, 2019.

  1. trivec Win User

    Microsoft Remote Assistance

    Microsoft Remote Assistance not working after 1809 update. Microsoft Remote Assistance 3b4c99e0-b55f-4b25-a4b4-03f81ae83c4e?upload=true.png

    trivec, Mar 15, 2019

  2. Remote Assistance

    Hi Darlene,

    We appreciate you for being a part of Windows 10.

    Before proceeding, we need more information to help you better.

    • Are the computers connected to domain?

    • Which edition of Windows 10 is installed in your computer?
    Reference: Meanwhile you may follow the suggestions in the below article and check if it helps. With Remote Desktop Connection, you can sit at a PC and connect to another PC in a different location (the remote

    Note: You may open the Start menu and click on search bar to access search bar. Except the search bar option, everything will work in Windows 10 as suggested in the above article. You may not access some of
    the computers if they are connected to domain. If you can see the sign-in screen of the remote PC but you can't sign in, you might not have been added to the Remote Desktop Users Group or to any group with administrator rights on the remote
    PC. Ask your system admin to do this for you.

    If the computers are connected to domain, you may post your query in Microsoft TechNet forum. We have a dedicated team with advanced tools and permissions to help you with this type of issues. I suggest you to post the same
    query in Microsoft TechNet forum for further assistance with this issue.

    Technet forums - Windows 10 IT Pro

    Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

    Thank you.
    Kiran Kishore, Mar 15, 2019
  3. Microsoft Remote Desktop Assistant


    We suggest that download the Remote Desktop Assistant on this

    Let us know if the above solution helps. Give us an update.

    Hiroshi Ino, Mar 15, 2019
  4. Arul_D Win User

    Microsoft Remote Assistance

    How to remove "HP Connected Remote" as a sign in account ?

    Hi Dave,

    Thank you for writing your query in Microsoft Community.

    • Is your computer connected to a domain network?
    HP Connected Remote is an app that comes preinstalled on select Windows HP computers. I would suggest you to follow the below steps and check if it resolves this issue.

    • On the Windows 10 Start screen, type hp connected remote.
    • Click HP Connected Remote from the Apps search results.
    • Click Settings, and make sure Enable HP Connected Remote is turned On.

    Reply us back with the status of this issue. We will be glad to assist you.
    Arul_D, Mar 15, 2019

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