Windows 10: Microsoft replacing Surface Pro 4 devices affected by firmware issue

Discus and support Microsoft replacing Surface Pro 4 devices affected by firmware issue in Windows 10 News to solve the problem; As spotted by Windows United, Microsoft has acknowledged a firmware issue causing display problems on their Surface Pro 4 devices, which reportedly... Discussion in 'Windows 10 News' started by Brink, Dec 14, 2018.

  1. Brink Win User

    Microsoft replacing Surface Pro 4 devices affected by firmware issue


    Read more: Microsoft acknowledges Surface Pro 4 firmware issue, offers replacements | Windows Central

    :)
     
    Brink, Dec 14, 2018
    #1
  2. Brink Win User

    Microsoft will replace Surface Pro 4 devices with screen flicker issue


    Source: https://support.microsoft.com/en-us/...screen-flicker
     
    Brink, Dec 14, 2018
    #2
  3. Microsoft Surface Pro 4 UEFI Firmware driver installs but firmware does not update

    Microsoft Surface Pro 4 UEFI Firmware driver installs but firmware does not update

    • The OS is Windows 10 Version 1607
    • Current version - Surface UEFI firmware: 106.1624.768.0
    • Attempted update - Surface UEFI firmware: 107.1741.768.0

    The UEFI Firmware driver window shows the following after installation and two subsequent restarts:

    The UEFI Firmware driver window shows the following after installation and three subsequent restarts:

    Attempts to install the UEFI firmware through the Surface Installer and manually in the device manager have installed the driver but the firmware does not install upon restarting. After restarting twice, the driver reports that it is a different version than firmware on the device and stops presenting an option to restart.

    Installing Surface Pro Firmware with WinPE on a USB drive also does not result in the UEFI firmware being installed, though another firmware update successfully applied via this process the first time the device rebooted from WinPE.

    The driver can be rolled back to the version which matches the actual version of the firmware.

    Searches on other forums suggest that when this occurs, that the device is defective and needs to be replaced by Microsoft.

    Device Manager


    Microsoft replacing Surface Pro 4 devices affected by firmware issue nVQXD.png


    Microsoft replacing Surface Pro 4 devices affected by firmware issue aDL2g.png


    Microsoft replacing Surface Pro 4 devices affected by firmware issue FtxjV.png


    Microsoft replacing Surface Pro 4 devices affected by firmware issue cYbZj.png
     
    AndreRoberge, Dec 14, 2018
    #3
  4. Brink Win User

    Microsoft replacing Surface Pro 4 devices affected by firmware issue

    Updates for Surface Book and Surface Pro 4 - April 5th 2017


    Source: Updates for Surface Book and Surface Pro 4 (05 April 2017) Surface


    See also:
     
    Brink, Dec 14, 2018
    #4
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Microsoft replacing Surface Pro 4 devices affected by firmware issue

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