Windows 10: Microsoft safety scanner issue, not cleaning up infected files

I downloaded the latest Microsoft safety scanner software on my PC today. I then did a full scan, and I ended up with 35 infected files at the end. But all it said was there were no viruses and my PC was okay. Im confident that isnt the case, since it scanned 35 infected files. Im confused on why this happened.

<<< Pic during scan blurred directory incase personal info


<<< The program after scanning


Thanks in advance!!!

:)

 

Unable to Load Microsoft Safety Scanner Web Page


Hi, Which specific URL are you having problems with?

Does this help?
You cannot download the Microsoft Safety Scanner because of a malware infection
"If a malware infection is preventing you from downloading the Microsoft Safety Scanner to your computer, use one of the following methods to download and run the tool.Method 1: Run the Microsoft Safety Scanner from removable media

Save the Microsoft Safety Scanner to removable media on an uninfected computer, and then run the tool on the infected computer. To do this, follow these steps:........................................"

You can also get the scanner here e.g.
Microsoft Safety Scanner Download

 

Windows Defender will not clean a malagent!gmb trojan infection

Hi Richard,

I am sorry to hear you had a virus infection in your system.

Next in the series of steps you followed, I would suggest you to run the Microsoft Safety Scanner. Refer to the following link:

Microsoft Safety Scanner Download - Windows security



Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Hope this information is helpful. Do let us know if you need any further assistance, we will be glad to assist you.

 

About Microsoft Safety Scanner

Hi Wilson,



Thank you for posting your query in Microsoft Community.



I understand your concern and will assist you to resolve this issue.

You can run Microsoft Safety scanner in Windows 10.


Refer the link below to download the Microsoft Safety scanner.

Microsoft Safety Scanner Download - Windows security

Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again.

Anti-Virus Disclaimer:

Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data
loss.



Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.