Windows 10: Microsoft Sculpt Comfort Mouse suddenly stopped scrolling

Discus and support Microsoft Sculpt Comfort Mouse suddenly stopped scrolling in Windows 10 Drivers and Hardware to solve the problem; My Microsoft Sculpt Comfort Mouse suddenly stopped scrolling. It's been working fine for months, but in the middle of using it stopped scrolling. I... Discussion in 'Windows 10 Drivers and Hardware' started by LeahH1, Apr 24, 2019.

  1. LeahH1 Win User

    Microsoft Sculpt Comfort Mouse suddenly stopped scrolling


    My Microsoft Sculpt Comfort Mouse suddenly stopped scrolling. It's been working fine for months, but in the middle of using it stopped scrolling. I have already tried the following:


    - Device Manager says "This device is working properly."

    - I clicked Update Driver Software but says "The best drivers for your device are already installed"

    - I uninstalled the mouse and reinstalled it, but still having the same problems.


    Everything else on the mouse works fine (including clicking the scroll ball and super-scrolling up and down), just the scrolling stopped.

    :)
     
    LeahH1, Apr 24, 2019
    #1
  2. ATats70 Win User

    Microsoft Sculpt Comfort Mouse - stops working

    Recently after an update to Windows 10, my Microsoft Sculpt Comfort Mouse stops working.

    After looking at some posts. The following steps seem to work.

    In Device Manager, under Bluetooth uninstall devices, then under actions Scan for hardware changes.

    This seems to work and the mouse works again however, these steps are repeated over the course of the day as the mouse stops working randomly.

    I also notice that under other devices I have a number of devices that seem to be unknown


    Microsoft Sculpt Comfort Mouse suddenly stopped scrolling abf5f1d8-87fa-45b6-865d-0d934c380f6d.png


    I also have a Microsoft phone 950xl and 640 however these drivers are for other nokia phones which we do not have.

    Can someone suggest a permanent fix to (a) the Bluetooth mouse not needing to be reset the way I have been doing this (as listed above) and (b) a fix for these other devices.

    The laptop I use is a Dell Inspiron 15 - 7000 Series
     
    ATats70, Apr 24, 2019
    #2
  3. Sculpt comfort mouse windows 10 gestures

    Hi Jacob,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience you are facing in accessing Sculpt Comfort Mouse on Windows 10.

    This issue might have occurred due to corrupted/ outdated drivers, try the below and check if it helps.

    Step 1: I suggest you to uninstall the mouse drivers.

    • Right click on Windows key,
      select Device Manager.
    • Select Device Manager.
    • Expand Mice and other pointing devices.
    • Right click on each of the drivers and click on
      Uninstall.

    Step 2: Manually install the mouse drivers from the link below.

    Refer: Sculpt Comfort Mouse

    Choose the current operating system under
    What operating system are you using?


    Hop it helps. Kindly update the status of this issue, we will be happy to help you.
     
    Deepika Gowda, Apr 24, 2019
    #3
  4. Roan T Win User

    Microsoft Sculpt Comfort Mouse suddenly stopped scrolling

    Microsoft Sculpt Comfort Mouse - Not showing up in bluetooth menu

    Hi,





    To assist you, please clarify the following:


    • What is the make and model of the laptop?

    • Have you tried to uninstall the
      Microsoft Sculpt Comfort Mouse driver first before installing the latest one?

    • Did you make any changes on your laptop before
      reconnecting the Microsoft Sculpt Comfort Mouse?



    Regards.
     
    Roan T, Apr 24, 2019
    #4
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Microsoft Sculpt Comfort Mouse suddenly stopped scrolling

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