Windows 10: Microsoft Sculpt Ergonomic Desktop

Discus and support Microsoft Sculpt Ergonomic Desktop in Windows 10 Drivers and Hardware to solve the problem; Hi I've just bought a microsoft sculpt ergonomic desktop to use with my microsoft surface pro but only the mouse works, the keyboard and number pad are... Discussion in 'Windows 10 Drivers and Hardware' started by HIMF, Jan 16, 2021.

  1. HIMF Win User

    Microsoft Sculpt Ergonomic Desktop


    Hi I've just bought a microsoft sculpt ergonomic desktop to use with my microsoft surface pro but only the mouse works, the keyboard and number pad are not working.


    I see a lot of other people have posted the same issue and i've tried uninstalling and reinstalling from the microsoft page, and restarting the computer but still have the same issue:


    Device HID\VID_045E&PID_07A5&MI_00\7&2e57c3c8&0&0000 had a problem starting.



    Driver Name: oem3.inf

    Class Guid: {4d36e96b-e325-11ce-bfc1-08002be10318}

    Service: kbdhid

    Lower Filters:

    Upper Filters:

    Problem: 0x15

    Problem Status: 0x0



    Any suggestions on what to do would be greatly appreciated.

    :)
     
  2. Junaid_A Win User

    Sculpt ergonomic desktop - Replacement

    Hi,



    Thank you for writing to Microsoft Community forum.



    • What is the version of Windows installed?


    I suggest you to get in touch with the Microsoft Hardware
    Support
    to know about the replacement criteria. Meanwhile, you may also go through the
    Warranty Limit Manual given under Sculpt Ergonomic Desktop.



    Regards,
     
    Junaid_A, Jan 16, 2021
    #2
  3. SamuelLV Win User
    Microsoft Sculpt Ergonomic Desktop

    Hello Olly, I'm Sam, an Independent Adviser. Glad to assist and help with your question.

    I would suggest that you download the Mouse and Keyboard Center 11. You can use it to connect and configure the Sculpt Ergonomic Desktop with your PC.

    Try following the instructions on the link below,

    First the section Software & Drivers.

    Then check Product Guide and Quick Start Guide

    https://www.microsoft.com/accessories/d/sculpt-...

    Do let me know if you have any more questions or require further help.
     
    SamuelLV, Jan 16, 2021
    #3
  4. Olly Sa7 Win User

    Microsoft Sculpt Ergonomic Desktop

    Microsoft Sculpt Ergonomic Desktop

    I need help with connecting the Microsoft Sculpt Ergonomic Desktop to
    my computer
     
    Olly Sa7, Jan 16, 2021
    #4
Thema:

Microsoft Sculpt Ergonomic Desktop

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