Windows 10: Microsoft Sculpt Ergonomic Keyboard for Business (5KV-00001) Glitch

I have the Microsoft Sculpt Ergonomic Keyboard for Business 5KV-00001. I have had it for a long time. I have Windows 10. Lately the separate number keypad has been glitching. It will automatically, without being touched, start pressing numbers on my screen. For example, I tried to type 1 and all of a sudden my screen showed 3333333333 and it kept going on and on. I tried to log into my work computer system and all of a sudden ..................... started appearing. The only way to stop it, is to remove the dongle from my laptop or restart my computer. We have checked for updated drivers etc and nothing helps. Any advice before I buy a whole new keyboard?

:)

 

Microsoft Sculpt Ergonomic Wireless Desktop intermittently unresponsive

I executed all the steps listed. Went through device manager, keyboard/mouse, and power settings and unchecked all type of usb power management.

Still having the same problem.

Checked compatibility and could not find any issues. Computer is an ASRock Z170 Pro4 MB / Intel I7 6700k / 4x4GB (16) Mushkin Ridgeback DDR4 PC3200 / 1TB HD WD10EZEX running Windows 10 64 Home with full updates applied.

The keyboard is a Sculpt Ergonomic Keyboard for Business 5KV-00001

 

Sculpt keyboard battery drain

The manufacturer is Microsoft.

https://www.microsoft.com/accessori...lpt-ergonomic-keyboard-for-business/5kv-00001

It could be that the OS doesn't let that keyboard go to sleep when not used. I still don't know why only one of the three is affected this way.

 

Sculpt ergonomic desktop - Replacement

Hi,



Thank you for writing to Microsoft Community forum.

• What is the version of Windows installed?
  

I suggest you to get in touch with the Microsoft Hardware
Support to know about the replacement criteria. Meanwhile, you may also go through the
Warranty Limit Manual given under Sculpt Ergonomic Desktop.



Regards,