Windows 10: Microsoft Sculpt Ergonomic Keyboard not working

I got a new Sculpt Ergonomic Keyboard and it's not connecting to my laptop.

The mouse works fine, but the keyboard isn't and neither is the number pad.


What I've tried so far:

I've tried it on two Windows 10 laptops, didn't work on either.

I've updated the drivers.

Downloaded the Windows Mouse and Keyboard Center. The mouse shows up in it, the keyboard doesn't (it does show up in the Device Manager however)

I've uninstalled and reinstalled the drivers a couple of times.

Replaced the batteries.

Tried it in all available USB ports.

:)

 

Sculpt ergonomic desktop - Replacement

Hi,



Thank you for writing to Microsoft Community forum.

• What is the version of Windows installed?
  

I suggest you to get in touch with the Microsoft Hardware
Support to know about the replacement criteria. Meanwhile, you may also go through the
Warranty Limit Manual given under Sculpt Ergonomic Desktop.



Regards,

 

Bluetooth Sculpt Ergonomic Keyboard

Is anyone aware if Microsoft is considering releasing bluetooth version of the Sculpt Ergonomic Keyboard (or Desktop)?

In my opinion, it would be a great step forward for this great product.

 

Sculpt Ergonomic Keyboard partially working

I have the Sculpt Ergonomic Keyboard.....for some reason, the keyboard portion is not responding (the number pad works fine). I have gone thru all of the troubleshooting suggestions and they either don't apply or did not fix the issue. It would seem
as though I accidentally hit some kind of "off switch", but I can't figure out where that is. Batteries are fine, software/drivers are up to date, etc. Any other suggestions????