Windows 10: Microsoft Sculpt Ergonomic Mouse - Stopped Working

This mouse has stopped working but others work fine when connected.

Does this model have a shelf life? I have used it since 2015.


Thanks

:)

 

Microsoft Sculpt Ergonomic Mouse stopped working

So my Sculpt Ergonomic mouse stopped working.

It seems to be some sort of error with the wireless dongle hardware.

I have tried all the various steps listed here: Fix Bluetooth problems in Windows 10.

When I check the USB receiver's status in the Device Manager it gives me the following error:

Unknown USB Device (Device Descriptor Request Failed)

Then inside the Properties I get:

Windows has stopped this device as it has reported problems. (Code 43)

I uninstalled and re-installed the device as recommended here CM_PROB_FAILED_POST_START - Windows drivers

No change.

I should note that this mouse is actually a replacement for the first one I had. The first mouse I had stopped working in exactly the same way and I got a replacement from Microsoft through the re-seller.

I fear I might have to go through the arduous process of replacement AGAIN.

 

Keyboard of Microsoft Sculpt Ergonomic Wireless Desktop Keyboard and Mouse stopped working

* Moved from Mobile devices

* Original title: Microsoft Sculpt Ergonomic Desktop Wireless Keyboard, Mouse and Number Pad Combo

The keyboard of Sculpt Ergonomic Desktop Wireless stopped but the numeric pad and mouse still works. I saw the issue was brought up in the web but did not work for him.

I'd appreciate any help on this problem.

 

Sculpt Ergonomic mouse

Hi,

Is it possible to connect a wireless Microsoft Sculpt Ergonomic mouse (L6V-00002) with a wireless receptor (the wireless key) from another mouse of the exact same model? I lost my wireless key, but manage to find another from another broken Sculpt Ergonomic
mouse.

Thank you,