Windows 10: Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse problems

Discus and support Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse problems in Windows 10 Drivers and Hardware to solve the problem; I am having major problems with the Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse combo sets. I'm an IT consultant and I have recommended... Discussion in 'Windows 10 Drivers and Hardware' started by Joe Aas, Jan 25, 2019.

  1. Joe Aas Win User

    Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse problems


    I am having major problems with the Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse combo sets. I'm an IT consultant and I have recommended several of these sets to customers. I would say that I have about an 80% failure rate with these devices. I've had to return them for keys that don't work and mouse problems. Right now I have a client with one that goes through batteries every two weeks (on both keyboard and mouse) and another with a mouse that needs to be mashed hard to get a good click. I don't want to sell any more of these because of the definition of insanity. Are others experiencing similar problems with this product? Am I the crazy one? I can think of one of these that I've sold that hasn't gone bad. Yet.

    :)
     
    Joe Aas, Jan 25, 2019
    #1
  2. T_96 Win User

    Sculpt Ergonomic Keyboard and Mouse Connect to Different USB Adapter

    Hi,

    I have the Microsoft Sculpt Ergonomic Keyboard and Mouse (wireless with separate USB adapter). Is there any way to connect the keyboard to a different wireless USB adapter that belongs to another Sculpt Ergonomic Mouse?

    I brought the keyboard to another system, which also has the same Sculpt Ergonomic Mouse. However, I did not bring the wireless USB adapter, assuming I would be able to pair the keyboard with another USB adapter of the identical product.

    Thanks
     
  3. T_96 Win User
    Sculpt Ergonomic Keyboard and Mouse Connect to Different USB Adapter

    Hi Monica,

    The setup is:

    System A: Microsoft Sculpt Ergonomic Keyboard and Mouse + 1 wireless USB adapter

    - Both the keyboard and mouse work with the wireless USB adapter that came with them.

    System B: Microsoft Sculpt Ergonomic Mouse + 1 wireless USB adapter

    - The mouse works with the wireless USB adapter that came with it.

    What I would like to do is connect the keyboard from System A to the wireless USB adapter in System B. To answer your question - no, the wireless USB adapter from System B is currently unable to detect the Keyboard from System A.

    Thanks
     
  4. Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse problems

    Sculpt Ergonomic Keyboard and Mouse Connect to Different USB Adapter

    Thank you for the information.

    As per your query, you cannot use a different adapter to your Sculpt Ergonomic Keyboard and Mouse. The Sculpt Ergonomic Keyboard and Mouse has a unique wireless receiver and is only designated to be used on its original pair.

    Should you have further questions, let us know.
     
    Monica Cam, Jan 25, 2019
    #4
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Microsoft Sculpt Wireless Ergonomic Keyboard and Mouse problems

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