Windows 10: Microsoft self help processes blocking unlocking Microsoft Account to delete it

HiI have had my account hacked several months ago. The hacker changed my email account details and their details are now as administrator names on my laptop and PC accounts - they were using to create other IDSI notified Microsoft - they locked the account - I changes security password etcI tried to use unlock account password form several times to unlock account but because hacker deleted original email account and substituted theirs the MS form keeps rejecting because it cannot find the account original i have tried and logged jobs 8 times including placing screen capture but MS do not

:)

 

Deleting Microsoft account

Hi Gene,



Thank you for writing to Microsoft Community Forums.



We understand your concern. However, the prompt might be because as you have mentioned that you have not logged in to the account for long period and we would need some information regarding the issue.

1. Could you please let us know where exactly you are getting the error message?
   
2. Are you using Microsoft or local account to login to Windows?
   
3. If Microsoft account, may I know which Microsoft account are you using to login to Windows
   

Meanwhile, we would suggest you to follow the steps mentioned below to unlink your Microsoft business account from Gmail Microsoft account (If Microsoft Business account is linked to Gmail account).

1. Log on to primary
   Microsoft account (Gmail).
   
2. Go to Your Info > Contact Info.
   
3. Click on Manage email address.
   
4. Then try removing secondary account.
   

If you are trying to remove the account from the device, we would suggest you to refer

To close your account under the section
To remove an email account and To remove an account used by apps and check if it helps.





Regards.

 

Change Microsoft Account Details in Administrator Account


Hi Daryl, welcome to the Ten Forums.

It's quite easy in fact, simply switch the account in question first to a local account, then switch back to a Microsoft account, this time using your wife's MS account credentials.

Tutorials:

• Step 1: Local Account - Switch to in Windows 10 - Windows 10 Forums
• Step 2: Microsoft Account - Switch to in Windows 10 - Windows 10 Forums

Notice that before doing this you need to remove the new additional MS account on the PC, the one you created with her credentials. Windows allows only one user account for each email address, if the new account exists you cannot switch the original administrator account to an MS account using the same email address. Tutorial: User Account - Delete in Windows 10 - Windows 10 Forums

 

Deleting microsoft account

Hi,

Thank you for posting the query on Microsoft Community.

I do appreciate your efforts and time.

Are you trying to access emails using a Mail app or Office Outlook?

If you are using a Mail app, then I suggest you to try the steps below and check if it helps.

Run the troubleshooter for Windows apps:

Fix problems with apps from Microsoft Store

Check for updates for apps from Windows Store and install if you find any.

http://windows.microsoft.com/en-us/windows-10/check-for-updates-for-apps-and-games-from-windows-store#



Restart the computer and check. Also, check for Windows updates.

Try to run the following commands and check if it helps.

• Type CMD in Search. Right click on it to run as an administrator.
  
• Type the following 4 commands at the CMD prompt:
  

dism /online /cleanup-image /restorehealth

sfc /scannow

powershell

Get-AppXPackage -AllUsers |Where-Object {$_.InstallLocation -like "*SystemApps*"} | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

• Close the CMD window.
• Check to see if the issue is resolved. If not, restart the PC.

If you want to delete the account, then you need to create a new account/use existing Microsoft account and then give administrator permissions to it, then delete the old account.

Or other option is switching to a local account, then when switching a Microsoft account, it will ask you for the account, then enter a different email address and password.

Follow the steps below.



Step 1

Refer the link below to create a new account and to switch to a local account.

Set up accounts:

Add or remove accounts on your PC



Step 2

Follow the steps to change the account type of the new account to administrator by navigating to user accounts under control panel:

a. Press Window key + X and select Control Panel.

b. Click on User accounts.

c. Click on Manage another account.

d. Click on the new account that you have just created.

e. Click on Change account type settings.

f. Click on Change account type.

g. Click on Administrator.

h. Click on Change account type.

i. Restart the computer and log in through the new administrator account.

Step 3

To remove the account log into your old account and delete it.

• Press Window key + X and select Control Panel.
  
• Click on User accounts.
• Click on Manage another account and then select the user account that you want to delete.
• Click on “delete the account”.
• Depending on whether you want to “Keep the files” or “Delete the files” choose the appropriate option.
• You can delete the other accounts similarly.

Note: Once deleted, the user accounts cannot be recovered. Make sure you back up any data if required.

Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.