Windows 10: Microsoft service agreement

Peter Edwards99 · Nov 19, 2018

Just had the email from MS re the service agreement. What they don't clearly state is what they support free and what do I have to pay for. For example a recent windows update trashed my PC and I contacted MS support to resolve this, they said I would have to pay! It was MS's fault, I finally got them to resolve it by uninstalling the update without paying. Surely if it's MS's fault I should not have to pay. Just had another Windows update - in the next few days I shall see what damage it's done to my PC. BTW why don't the auto updates tell me what they have done and why? after all it's MY pc not microsoft's.

:)

Brink · Nov 19, 2018

Microsoft Services Agreement and Privacy Statement Update

You’re receiving this email because we are updating the Microsoft Services Agreement, which applies to one or more Microsoft products or services you use. We’re making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover additional Microsoft products, services and features.

The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services.

Here are some of the most notable changes to the Microsoft Services Agreement:

Coverage for additional services (like GroupMe and Group Messaging) and new functionality and features for covered services (like Skype, Bing and our Rewards program)

Clarifications that your work or school account is covered by different terms

Notice that Xbox now requires that you sign in at least every 5 years to keep your gamertag active

Explanation of data storage limits for OneDrive and factors that could affect syncing and uploading to OneDrive services

You can read the entire Microsoft Services Agreement here. You can also learn more about these updates on our FAQ page here. The updates to the Microsoft Services Agreement will take effect on September 15, 2016. If you continue to use our products and services on or after September 15, 2016, you are agreeing to the updated Microsoft Services Agreement.

We are also updating the Microsoft Privacy Statement. These updates are described on our FAQ page here, and are effective as of August 2, 2016.

If you do not agree, you can choose to discontinue using the products and services, and close your Microsoft account before these terms become effective. If you are a parent or guardian, you are responsible for your child’s or teenager’s use of Microsoft products and services, including purchases.

Thank you for using Microsoft products and services.
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Source: Microsoft Services Agreement FAQ

Brink · Nov 19, 2018

Improving the Microsoft Services Agreement and Privacy Statement

What do Windows, Skype, Xbox Live and OneDrive have in common? One simpler service agreement and privacy statement from Microsoft.

In a world of more personalized computing, customers need meaningful transparency and privacy protections. And those aren’t possible unless we get the basics right. For consumer services, that starts with clear terms and policies that both respect individual privacy and don’t require a law degree to read.

In an effort to further simplify the terms and policies for our customers, we’re updating the Microsoft Services Agreement and the Microsoft Privacy Statement effective Aug. 1 to reflect our latest services in a more streamlined format. Customers will begin receiving notice of these changes today.

The Microsoft Services Agreement will now expand to cover most of Microsoft’s consumer services, including Bing, Cortana, Microsoft account, OneDrive, Outlook.com, Skype and Xbox Live. A full list of products covered by this update to our terms of use can be found here. The Privacy Statement is also being refreshed and restructured, reducing redundancies and providing a singular, straightforward resource for understanding Microsoft’s commitments for protecting individual privacy with these services, and will also cover new technologies like the forthcoming Windows 10.

We’ve approached the updated agreement and privacy statement guided by a few key principles:

Simplicity: These changes bring together a number of previously separate – and often repetitive – documents to make it easier for customers to find and understand the information. Instead of agreeing to separate terms and statements for each service, customers who use more than one Microsoft service will be able to accept once for multiple services and review one privacy statement.

Transparency: Although we’ve simplified and consolidated the terms and policies, we didn’t want to over-simplify, either. We want to give consumers meaningful information about how we collect and use personal data. Thus, the privacy statement still provides the service-level details our customers need in order to understand the privacy implications of the services they use.

Privacy: These statements reiterate what we’ve said in the past: We don’t use customer communications to serve targeted ads to customers and we are committed to putting customers in control of their information.

It is important to note that these changes do not represent a change in Microsoft’s approach to customer privacy. We are simplifying the services agreement and privacy statement because we believe that real transparency starts with straightforward terms and policies that people can clearly understand. As our services evolve, we recognize we must continue earning your trust. These changes aim to help do just that.
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Source: Improving the Microsoft Services Agreement and Privacy Statement for consumers - The Official Microsoft Blog

Brink · Nov 19, 2018

Changes to Microsoft Services Agreement

Your Services Agreement made clearer

You’re receiving this email because we are updating the Microsoft Services Agreement, which applies to one or more Microsoft products or services you use. We’re making these updates to clarify our terms and ensure that they remain transparent for you, as well as to cover new Microsoft products, services and features.

The Microsoft Services Agreement is an agreement between you and Microsoft (or one of its affiliates) that governs your use of Microsoft consumer online products and services.

You can read the entire Microsoft Services Agreement here. You can also learn more about these updates on our FAQ page here, including a summary of the most notable changes. The updates to the Microsoft Services Agreement will take effect on May 1, 2018. If you continue to use our products and services on or after May 1, 2018, you are agreeing to the updated Microsoft Services Agreement.

If you do not agree, you can choose to discontinue using the products and services, and close your Microsoft account before these terms become effective. If you are a parent or guardian, you are responsible for your child’s or teenager’s use of Microsoft products and services, including purchases.

Thank you for using Microsoft products and services.

Summary of Changes to Microsoft Services Agreement

We have provided a summary of the most notable changes to the Microsoft Services Agreement. To see all of the changes, please read the full Microsoft Services Agreement here.

In the header, we’ve updated the publication date to March 1, 2018 and the effective date to May 1, 2018.

In the introduction, we’ve removed references to our prior Xbox Live Terms of Use and Skype Terms of Use.

In the Your Privacy section, we’ve added details on our policies relating to Data processing under the Microsoft Privacy Statement.

In the Your Content section, we’ve added references to broadcasts and sharing.

In the Code of Conduct section, we’ve clarified that use of offensive language and fraudulent activity is prohibited. We’ve also clarified that violation of the Code of Conduct through Xbox Services may result in suspensions or bans from participation in Xbox Services, including forfeiture of content licenses, Xbox Gold Membership time, and Microsoft account balances associated with the account.

We’ve also clarified that violation of the Code of Conduct through Xbox Services may result in suspensions or bans from participation in Xbox Services, including forfeiture of content licenses, Xbox Gold Membership time, and Microsoft account balances associated with the account. This is also not a change to our policies. It instead clarifies the full consequences of a violation of the Code of Conduct.

In the Using the Services & Support section, and throughout the Terms, we’ve updated references to Skype accounts, which are now Microsoft accounts. We’ve clarified that we may provide service notifications through email, SMS or by other means (for example by in-product messages). We’ve also added a new section to clarify what happens when Services are cancelled.

In the Using Third-Party Apps and Services section, we’ve clarified that Third-Party Apps and Services may include skills, integrations and bots. We’ve also clarified that Microsoft is not liable to you or others for information or services provided by Third-Party Apps and Services.

In the Software License section, we’ve clarified that for certain devices, software may be pre-installed for your personal, non-commercial use of the Services.

In the Payment Terms section, we’ve clarified that for recurring payments, you are authorizing Microsoft to store your payment instrument and process payments with it. We’ve clarified that we may remind you by email, or other reasonable manner, before any Services renew for a new term. We’ve also added a new section for bank account payment methods.
For customers living outside of the United States, Europe and China, we’ve also clarified that Skype calculates taxes based on the residential address associated with your billing information.

In the Contracting Entity section, we’ve updated the Skype contracting entity for cost-free and paid Skype Services to Skype Communications S.a.r.l, 23-29 Rives de Clausen, L-2165 Luxembourg.
For customers living in Australia, we’ve updated the contracting entity for paid Services to Microsoft Pty Ltd, 1 Epping Road, North Ryde, NSW 2113, Australia. For customers living in New Zealand, we have updated the contracting entity for paid Services to Microsoft New Zealand Limited, Level 5, 22 Viaduct Harbour Avenue, PO Box 8070 Symonds Street, Auckland, 1150 New Zealand.
For customers living in China, for applications or other digital content acquired through the Windows Store in China (on devices running Windows 10 or later), we have updated the contracting entity to Hangzhou NetEase Zengying Technology Co., Ltd., located at Netease Building, No. 599, Wangshang Road, Binjiang District, Hangzhou, PRC.

In the Limitation of Liability section, we’ve clarified that the limitation applies to a loss or a breach of agreement.

In the Service-Specific Terms section, we’ve clarified that service-specific terms govern if they conflict with the general terms.

In the Xbox section, we’ve clarified that when you sign up to Xbox Live or receive Xbox Services, information about your game play, activities and usage of games and Xbox Services will be tracked and shared with applicable third party game developers so Microsoft and the third party game developers can operate their games and deliver the Xbox Services. We’ve added new sections for Xbox’s Arena and Mixer Services, in available markets, and a new section to address cheating and tampering software.

In the Store section, we’ve clarified that these Terms cover the use of, and services provided by, Microsoft Services, but in some cases separate terms may govern the software. We’ve also clarified that the Ratings and Reviews section applies to all Digital Goods in the Store.

In the Microsoft Family Features section, we’ve reminded you to carefully review the features and information provided when you purchase Digital Goods for family access.

In the Skype section, we’ve added a new section for Skype’s send and receive money feature, in available markets.
For customers living in the United States, we’ve clarified that if your Microsoft account is closed, any unused Skype credit associated with your Microsoft account will be lost and cannot be retrieved.
For customers located in Japan, we’ve clarified that if you buy Skype Credit from the Skype website, your Skype Credit expires 180 days after the date of purchase. Once your credit expires, you will no longer be able to reactivate it or use it.

In the Bing section, we’ve clarified that Bing and MSN may make content available through Microsoft bots, applications and programs. We’ve updated the Bing Places section to include Bing Manufacturer Center. We’ve also moved the Microsoft Rewards Program into its own section.

In the Cortana section, we’ve clarified that Cortana Services are for personal, non-commercial use. We’ve also clarified our terms relating to Cortana-enabled devices, Cortana software updates, and the use of third-party apps and services through Cortana.

In the Office Services section, we’ve clarified that Office 365 Home, Office 365 Personal, Office 365 University, Office Online, Sway, OneNote.com and any other Office 365 subscription or Office-branded Services are for your personal, noncommercial use, unless you have commercial use rights under a separate agreement with Microsoft.

In the Microsoft Health Services section, we’ve removed references to Microsoft Health, and we’ve clarified terms for Health Bots and HealthVault Insights, in available markets.

We’ve added a new section for our Microsoft Rewards Program, in available markets.

For customers living in the United States, in the Binding Arbitration and Class Action Waiver section, we’ve clarified that disputes to be arbitrated include those about advertising, marketing, communications, your purchase transaction, or billing. We’ve also summarized AAA Consumer Arbitration Rule R-14(a) that allows arbitrators to rule on their jurisdiction and other preliminary matters, and clarified that courts enforce your and our agreement to bring only individual arbitrations.

In the Miscellaneous section, we’ve clarified that the Reservation of Rights and Feedback section survives termination or cancellation of the Terms.

In the Reservation of Rights and Feedback section (previously titled Unsolicited Ideas), we’ve updated our terms relating to reservation of rights and feedback.

In the Notices section, we’ve updated the copyright date to 2018.
For customers located in the United States, we’ve also added a tax notification page with relevant U.S. state and local sales/use tax information.

We’ve made clarification updates to the Standard Application License Terms.

Throughout the Terms, we’ve made changes to improve clarity and address grammar, typos and similar issues.

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Source: Email from Microsoft

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