Windows 10: Microsoft Solitaire Collection cannot be played on my PC

If I wish to play this game or any others attached to it I cannot on my PC or Surface. I get the error "You were signed out of X-Box Live from outside Microsoft Solitaire Collection. We need toi return you to the Main Menu." So far there is no answer to this one. Yet I can play it on my android phone and Surface Go, but not on the Surface or PC. When I play it on the GO or Phone I do not sign out. But the error states you signed out of X-Box live from outside. That did not happen.


Yet I can play it on the Go and Phone many times without this irritating error.


Any suggestions.

:)

 

Microsoft Solitaire Collection Will No Load WINDOWS 10 PC

Hi,

Issues with loading Microsoft Solitaire Collection may occur due to a network connection error. To properly isolate your concern, please provide us the following information:

• Have you tried to play any other online games and checked if the same issue is happening?
• Have you made any changes to your computer prior to the issue?
• Are you trying to play Microsoft Solitaire Collection from MSN or via Facebook?

In the meantime, we suggest that you play the game using a different browser.

 

Microsoft Solitaire Collection hits milestone: 100 million unique user

Source: Microsoft Solitaire Collection hits milestone: 100 million unique users | Windows Experience Blog

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...