Windows 10: Microsoft Solitaire Collection issues

I am having issues with Microsoft Solitaire Collection. I am having to deal with ads even though I pay for the Premium version. I also am having problems with the Solitaire HD games. I have tried to click on the option to click on the option to disable ads but nothing happens. The Microsoft store is also an issue. It is telling me that I already own games that I do not. Can anyone help me out

:)

 

Microsoft solitaire collection

Hi Anne,



Thank you for contacting Microsoft Community. I understand that you have an issue with
Microsoft Solitaire Collection app after downloading Windows 10. I will surely help you to fix this issue.

This issue could have occurred due to these reasons:

• Incorrect app settings.
• Corrupt app.

Try the steps listed here:

Method 1:

Let's first run the app troubleshooter and check if it helps.

http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

Method 2:

If the issue persists, I suggest you to uninstall and re-install the
Microsoft Solitaire Collection app from Windows Store and check if it helps.

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

 

microsoft solitaire collection

Hi, Lee,

Step 1: Run App troubleshooter.

Check this link for the app troubleshooter.

Step 2: Run Windows Update troubleshooter.

Please see this link for the steps.

Step 3: Uninstall and reinstall Microsoft Solitaire Collection.

Click Start.

In the search box, type Microsoft Solitaire Collection.

Right click Microsoft Solitaire collection app tile, and the select Uninstall.

Restart your computer.

Right click Start.

Select Run.

Type wsreset.exe, and then press Enter. The Microsoft Store will open so you can reinstall Microsoft Solitaire Collection.

Step 4: Make sure your firewall/anti-virus isn’t blocking the app.

The steps to unblock the game (or any app that needs to access Xbox Live) will vary depending on the antivirus or firewall software you use. Check the documentation for your antivirus or firewall software to open settings and ensure that the software is not
blocking the app. If your antivirus or firewall has an app white list, make sure that your Xbox Live-enabled games are on this list.

Step 5: Clear your Windows Store cache.

Right click Start.

Select Run.

Type wsreset.exe and press enter. This will launch Windows Store with a cleared cache. You can check if Solitaire error goes away after doing this.

https://answers.microsoft.com/en-us/windows/for...

 

error 102_104 with microsoft solitaire collection

Hello Patrick,

Thank you for posting your query on Microsoft Community.

We regret the inconvenience caused to you. We will assist you in resolving this issue.

It would be grateful if you can reply to this question in order to assist you further:

• When exactly do you receive this error?
• Are you able to open Microsoft Solitaire Collection?
• Did you install all pending Windows updates?

For now I would suggest you to perform the steps from the below link and check if it helps:

Microsoft Solitaire Collection for Windows 10

Let us know the status of the issue. We will be glad to assist you further.

Thank you.