Windows 10: Microsoft Solitaire Collection problem

Discus and support Microsoft Solitaire Collection problem in Windows 10 Software and Apps to solve the problem; Win 10 PC. MS Solitaire Collection was working fine in early hours (00:30 BST) before going to bed. Today (08:00BST) tried to open to play and all... Discussion in 'Windows 10 Software and Apps' started by TomBee1950, Aug 20, 2018.

  1. Microsoft Solitaire Collection problem


    Win 10 PC.


    MS Solitaire Collection was working fine in early hours (00:30 BST) before going to bed.


    Today (08:00BST) tried to open to play and all I got was Solitaire Collection Blue Window just flash on and off on screen.


    Tried App reset - no good, same result.


    Tried Uninstall/ restart/ download again from Windows store/ Install - no good, same result.


    Checked Xbox service statur - reports no issues.


    Checked various FAQs but cannot find anything relating to this problem.


    Tried Trobleshooting using link found elsewhere and got this result:

    Windows Store Apps
    Publisher details
    Issues found
    Service registration is missing or corrupt
    Service registration is missing or corrupt

    Not fixed
    Reset service registration

    Completed
    Potential issues that were checked
    Protected audio is turned off
    Protected audio is turned off

    Issue not present
    Some security settings are missing or have been changed
    Some security settings are missing or have been changed

    Issue not present
    Check for missing or corrupt files
    Check for missing or corrupt files

    Issue not present
    Issues found
    Detection details
    6
    Service registration is missing or corrupt
    Not fixed
    Reset service registration
    Completed
    Potential issues that were checked
    Detection details
    Protected audio is turned off
    Issue not present
    Some security settings are missing or have been changed
    Issue not present
    Check for missing or corrupt files
    Issue not present
    Detection details
    Service Status
    Problem with BITS service : The requested service has already been started. More help is available by typing NET HELPMSG 2182.
    Collection information
    Computer Name: DESKTOP-KA0J6C8
    Windows Version:
    10.0
    Architecture:
    x64
    Time:
    Monday, August 20, 2018 2:42:13 PM
    Publisher details
    Windows Store Apps
    Troubleshoot problems that may prevent Windows Store Apps from working properly
    Package Version:
    3.0.1.20160515
    Publisher:
    Microsoft Corporation
    Background Intelligent Transfer Service
    Find and fix problems that may prevent background downloads from working
    Package Version:
    1.2.1.20140627
    Publisher:
    Microsoft Corporation
    Protected Audio
    Find and fix problems described in KB2777760
    Package Version:
    1.0
    Publisher:
    Microsoft Corporation


    All that happens now is that Solitaire Collection Blue Window stays on screen for about 2 seconds instead of flashing on and off.


    Advise would be welcomed


    Thanks

    :)
     
    TomBee1950, Aug 20, 2018
    #1

  2. Microsoft solitaire collection problem

    Hi,

    There are a lot of possible reasons why you are having this issue, one of the common reasons is corrupted statistics file on the account. To help you reset the statistics of your main account, we suggest
    that you follow the steps below:

    • First you need to close Microsoft Solitaire Collection.
    • In Windows Explorer go to: C:\Users\<user name>\AppData\Local\Packages\Microsoft.MicrosoftSolitaireCollection_8wekyb3d8bbwe\LocalState\UserData\Guest\Statistic\
    • Rename Statistic.ark as old-Statistic.ark.
    • Then try to run the Microsoft Solitaire Collection.
    The statistics file will be deleted, and everything will be set back to 0.

    Kindly update us with the results.
     
    Wilfred Mac, Aug 20, 2018
    #2
  3. Jomel Ber Win User
    Microsoft Solitaire Collection doesn't recognise my license

    Thank you for confirming. Since that you have the latest version, let's uninstall and reinstall Microsoft Solitaire Collection in your Windows 10 PC by following these steps:

    Uninstall Microsoft Solitaire Collection

    • Go to Start menu, Search Microsoft Solitaire Collection.
    • Right-click on it, then select Uninstall.
    Reinstall Microsoft Solitaire Collection

    • Go to Store, search for Microsoft Solitaire Collection and press
      Enter.
    • Click on Microsoft Solitaire Collection tile to visit its official page on the Store.
    • Click the Free button to download and install the game.

    Let us know how it goes.

    Thank you.
     
    Jomel Ber, Aug 20, 2018
    #3
  4. Geethu B Win User

    Microsoft Solitaire Collection problem

    Microsoft solitaire collection

    Hi Anne,



    Thank you for contacting Microsoft Community. I understand that you have an issue with
    Microsoft Solitaire Collection app after downloading Windows 10. I will surely help you to fix this issue.

    This issue could have occurred due to these reasons:

    • Incorrect app settings.
    • Corrupt app.
    Try the steps listed here:

    Method 1:

    Let's first run the app troubleshooter and check if it helps.

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Method 2:

    If the issue persists, I suggest you to uninstall and re-install the
    Microsoft Solitaire Collection app from Windows Store and check if it helps.

    Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.
     
    Geethu B, Aug 20, 2018
    #4
Thema:

Microsoft Solitaire Collection problem

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