Windows 10: Microsoft Solitaire Collection timing issues on events

I could not find a way to ask on the support page https://microsoftcasualgames.zendesk.com/hc/en-us as it all was read-only articles even when signed in. My issues are that when playing event challenges, the timing will often calculate incorrectly. For example, if I start a game but click cancel before the cards are actually dealt, and then come back an hour later and click that game again, the total time spent on the game includes the hour gap even though I never even saw what the cards were dealt as. Additionally, sometimes my laptop will apparently have difficulty connecting to the internet so while I beat a game in 1 minute, it takes 30 seconds of the "spinning wheel" before it shows the final time, and again charges the total time of 1:30 against my time playing. As events are focused on completing the challenges as quickly as possible, and medals assigned based on your ranking against other players, these timing issues sometimes determine whether I lose a medal to someone else. Can someone please fix these issues? Thanks.

:)

 

Microsoft Solitaire Collection Events

Thank you for updating us. For more in-depth troubleshooting regarding Microsoft Solitaire Collection Events, we would suggest that you post your concern to the Microsoft Solitaire Collection Community

Page.

 

Events in the Microsoft Solitaire Collection

Internet connects to all games in the Microsoft Solitaire Collection except Events. Why is that? I did the suggested uninstall and reinstall with a cleared Store cache, and it didn't make any difference. What is missing that makes only Events not
want to stay connected to internet?

 

Microsoft Solitaire Collection, Event

Hi,

There are several reasons why you are experiencing this issue. To resolve your concern, we need to gather more details about the issue so we can provide you an appropriate solution. Kindly answer the following questions:

• Were you able to download the events using a different profile?
• Have you done any changes on the computer or your account prior to the issue?
  
• Did the issue start after an update?
• Have you tried to restart your network hardware and your computer?

We also suggest that you run the Windows App Troubleshooter on this
link.

If you are still experiencing the same issue, we recommend that you reset the Windows Store app to clear the store cache. Follow the steps below:

• Press Windows + X on your keyboard.
• Select Command Prompt (Admin).
• Type wsreset.exe, and then hit Enter.
• Launch Windows Store and check if there are available updates and install them.
• Open Microsoft Solitaire Collection and play the events again.