Windows 10: Microsoft store and Xbox app use incorrect directories to find game executable's

When I try to run games through the Xbox app or the Windows Store the system looks for the game's executable in some imaginary C drive folder when I have all of them installed on my D drive. Bonus problem, I cannot submit feedback on my last Windows Support chat session so I cannot open another chat support.

:)

 

Unable to download certain games on Xbox App or Microsoft games store

Hi there,

I am trying to download No Man's Sky onto my computer via both the microsoft and xbox gaming app. I am able to download other games (Sea of Theives, Moonlighter) with no issue, but others (such as no mans sky) either do nothing (when trying in microsoft
app) or Error code 0x00000001 (Xbox store).

Steps I have done to troubleshoot:

1. Uninstalled and reinstalled both stores

2. Reparied and reset both apps from apps settings

3. Uninstalled Xbox app and tried to download from microsoft store

4. Went into services and ensured all xbox services are running

- I have 2 instances of Gaming services. One is running and the other gives error code 31 when trying to start it

5. I have reset gaming services and the app downloader from settings

6. I have restarted my pc many times

7. I have fully updated windows

8. I have peformed a repair install of windows

Nothing works. All other forms and questions I have seen only seem to generate the generic responses of

1. Restart your PC

2. Reset the app

3. Update windows

4. Repair install

I have followed all of these steps and still cannot properly access services. Can you please suggest any other approaches to fixing this error?

Many thanks,

Aaron

 

The Microsoft Store, and the Xbox app doesn't work!

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to launch Microsoft Store, Xbox app and GameBar. I’ll certainly help you with this issue.



However, please let us know:

• Do you receive any error message?
  
• Are you aware of any changes made to the computer recently?
  
• Which build version of Windows 10 are you using currently? To check type:
  winver in the search bar on the Taskbar and hit
  Enter.
  

Meanwhile, I would suggest you to refer the steps mentioned below:



For issues with launching Microsoft Store, I would suggest you to refer the steps mentioned in the article

Microsoft Store doesn't launch.



Method 1: Store app troubleshooter



I would suggest you to run the Store app troubleshooter and check. Refer the steps mentioned below:

1. Press Windows Logo key + I, to open Settings.
   
2. Click on Update & Security and select Troubleshoot from the left pane.
   
3. Scroll down, click on Windows Store apps and select Run the troubleshooter.
   
4. Follow the on-screen instructions.
   

Method 2: Re-register apps



If Store app troubleshooter doesn’t work, I would suggest you to try re-registering the apps using PowerShell. Refer the steps mentioned below:

1. Press Windows Logo key + X, and select
   Windows PowerShell (Admin).
   
2. Paste the following command and press Enter:
   Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
   
3. Once the process is complete, restart the computer and check.
   

Method 3: New user account



If re-registering the apps didn’t work, try creating a new user account and check if the issue persists. Refer the article
Create
a local user or administrator account in Windows 10



Let us know the results.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Xbox Insider Hub does not appear in the Microsoft Store

Hi,

Thank you for posting your question in the Microsoft Community.

1. Did you make any changes to the PC prior to this issue?
   
2. Have you signed in using the Microsoft account?
   
3. Are you able to search for other apps on the Microsoft Store?
   

However, you may follow these steps to check if that helps.

Step 1: Suggest you to run the apps troubleshooter to
fix problems with apps from Microsoft Store.

Step 2: You can also try to manually
download the Xbox Insider Hub from the link.

Article for Reference.

‘Get the Xbox Insider Hub app’

Hope this helps.

Let us know if you got the help you needed by clicking 'Yes' or 'No'.

Regards,

Srimadhwa B

Microsoft Community-Moderator