Windows 10: Microsoft Store APP Hidden City G5 Games

Of late this game at some point hangs and then crashes. I am currently at level 191 and the only reason I mention that is this: If I Reset the app under the App Settings menu will I lose my status, items, data, etc. Also, when and if I do this should I do so offline? Thanks.

• OS is Windows 10 Home, version 1803.
• 12 GB of RAM.
• NVIDIA GT 720 1 GB graphics card.
• Average download internet speed is 150+ MBPS.
• Problem seemed to start after the June WIN update as well as the July G5 game update.
• I have also contacted the G5 support team with no real solutions.
• You name it and I probably have tried it as far as changing settings, deleting the Store cache, etc.
• I really just want to know if by resetting this APP will I lose my status, data, etc.
• Thanks again.

:)

 

Unable to Launch Apps or Games from Microsoft Store

Did as suggested above but still no results. I am able to get one or two apps to download and start but the ones I had previously installed still do not launch.

One of the apps I cannot get to launch even after download and reinstall is Live ATC; another is Hidden City : Hidden Object Adventure by G5 Entertainment.

 

How to erase all Hidden City progress from Windows 10

Hi,

Resetting the progress of a game is primarily handled by the game publishers of Hidden City: Mystery of Shadows. To get in touch with the team of support from G5 Games, you may visit this

page. They can help you sort out your concern.

Let us know if you have further inquiries.

 

Hidden city mystery of shadows game

I downloaded the game hidden city mystery of shadows from the windows store in September 2017. It was working fine until the developer did an update and now my game is stuck in download queue. I contacted their support and they have looked into and say
that is a windows store problem.