Windows 10: Microsoft Store claims i dont own a game i bought

Hey, im trying to install a game on my new pc, the problem is that microsoft stores claims that i dont own it. Im on the exact same account, just not on the same pc. What should i do ?

:)

 

store game dont work

Hello,

Thank you for posting on Microsoft Community. I understand the inconvenience you are facing. I will certainly help you with this.

• Do you receive any error message?

I would suggest you to try the below methods and check if this helps.

Method 1:

I suggest you to run the Windows Store Apps troubleshooter.

Follow the below steps:

1. Type troubleshooting in the search bar.

2. Select Troubleshooting.

3. Select View all on the top left corner.

4. Click on Windows Store Apps.

5. Follow the on-screen instructions to run the troubleshooter.

Method 2:

I would suggest you to reset the Windows store and check if it works.

Follow the below steps to reset the Windows Store:

1. Press Windows key + R from the
Desktop and click on Enter.

2. Type wsreset.exe and click on OK.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

a game doesnt show that i bought it

Hi,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to find a game purchased from Microsoft Store. I'll certainly assist you with the issue.



However, we would like to know the place of purchase of the game.



As you have mentioned that you have purchased the game logged in to your Microsoft account, I would suggest you to make sure that you are signed in with the same Microsoft account in Microsoft Store.



To login to Microsoft Store, refer the steps mentioned below:

1. Open Microsoft Store.
2. Click on the Profile icon on the top left corner, click on the account and select
   Sign Out.
3. Now, click on the Profile icon and select
   Sign in.
4. Sign in with the Microsoft Account through which you purchased the game.
   

Let us know the results, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community – Moderator

 

Using games from the microsoft store

Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

• Press the Windows + R keys to open the Run dialog box.
• Type WSReset.exe and click OK.
• The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.

Once done with the reset, kindly click this
link and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

Keep us updated with the progress.