Windows 10: Microsoft Store crashing on launch

Discus and support Microsoft Store crashing on launch in Windows 10 Ask Insider to solve the problem; Every time I try to open Microsoft Store it just crashes.I tried everything reseting the microsoft store,even tried to open the app using wsreset.exe... Discussion in 'Windows 10 Ask Insider' started by /u/Clay077, Jan 17, 2020.

  1. Microsoft Store crashing on launch


    Every time I try to open Microsoft Store it just crashes.I tried everything reseting the microsoft store,even tried to open the app using wsreset.exe an error occured and also I uninstalled the store and reinstalled it but it just crashes on launch.Help...

    submitted by /u/Clay077
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    :)
     
    /u/Clay077, Jan 17, 2020
    #1
  2. Nikhar_K Win User

    Unable to launch Microsoft Store and Microsoft store apps.

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

    • Are you getting any error message?
    • Since when are you facing this issue?
    • Are you aware of any changes made on the computer recently?

    In the meantime, I suggest you to follow the steps from the article
    Fix problems with apps from Microsoft Store
    to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

    Microsoft Store doesn't launch
    to fix the issues you are facing in launching Store.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 17, 2020
    #2
  3. Nikhar_K Win User
    Microsoft Solitaire app crashing

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to launch Microsoft Solitaire Collection and it crashes when you launch it, we will look into this for you. However, please reply with the following details to help you with the appropriate troubleshooting steps:



    • What happens when you launch Microsoft Solitaire Collection?
    • Do you read any error message when you launch the game? If yes, what is the error message?
    • What troubleshooting steps have you tried so far?


    In the meantime, I suggest you to refer the troubleshooting steps mentioned in the article

    Fix problems with apps from Microsoft Store
    and see if that helps.



    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jan 17, 2020
    #3
  4. Microsoft Store crashing on launch

    Microsoft Store app not launching

    Hello,



    Thank you for writing to Microsoft Community Forums.



    1. Since when are you facing this issue?
    2. Do you get any error code when you try to open the store app?
    3. Which build version of Windows 10 you are using currently?


    Refer the article to check
    Which Windows operating system am I running?




    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Reset Microsoft store.



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type
      wsreset
      and hit enter.


    The command will reset the store cache and open the app once the command is complete.



    Method 2:



    Create a new user account and check. Refer the article to

    create a local user or administrator account in Windows 10
    .



    Also, you can refer the article
    Microsoft Store doesn't launch
    .



    Hope it helps.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jan 17, 2020
    #4
Thema:

Microsoft Store crashing on launch

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