Windows 10: Microsoft Store Device add issues

Discus and support Microsoft Store Device add issues in Microsoft Windows 10 Store to solve the problem; Hi I've bought game pass for pc although when I click Install on my devices button it asks me to add a device even though I have my device added... Discussion in 'Microsoft Windows 10 Store' started by Piotr Szukała, Jun 10, 2019.

  1. Microsoft Store Device add issues


    Hi I've bought game pass for pc although when I click Install on my devices button it asks me to add a device even though I have my device added already and this occurs only on few games of course I am aware that there is separate list of games for xbox and for pc, so for example I am able to download full metal furies and nothing pops out the game just downloads and when I try to download Wolfenstein II: Standard edition it does ask me to add device. What am I supposed to do?

    :)
     
    Piotr Szukała, Jun 10, 2019
    #1

  2. Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Jun 10, 2019
    #2
  3. Microsoft Store Issues

    Hi,

    We would like to ask a few questions in order for us to properly address your login issue with Windows store and opening the app.

    • Did you make any changes or updates to your computer prior to this?
    • What troubleshooting steps have you tried so far?
    • What is the exact error message you were receiving when opening the app?
    Meanwhile, we suggest that you run the Windows app troubleshooter
    to troubleshoot the app and Microsoft store.

    Looking forward to your response.
     
    Reymichael Ros, Jun 10, 2019
    #3
  4. Microsoft Store Device add issues

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Jun 10, 2019
    #4
Thema:

Microsoft Store Device add issues

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