Windows 10: Microsoft Store does not let me install purchased Minecraft, and it wasted my time not...

Discus and support Microsoft Store does not let me install purchased Minecraft, and it wasted my time not... in Windows 10 Gaming to solve the problem; I tried the free Minecraft version on my Windows 10 PC, it seems to work so I clicked the purchase button for the newcomer collection or whatever it's... Discussion in 'Windows 10 Gaming' started by caroparo, Aug 23, 2020.

  1. caroparo Win User

    Microsoft Store does not let me install purchased Minecraft, and it wasted my time not...


    I tried the free Minecraft version on my Windows 10 PC, it seems to work so I clicked the purchase button for the newcomer collection or whatever it's named, I saw in Chinese so I'm not sure. After taking money from my credit card, it continues to say that I don't have an applicable device to install Minecraft. It doesn't even have a refund button. Why can't you do something that's so simple and Steam can do? You built infinite loops of FAQ pages that waste people's time and your own dev money just to infuriate lots and lots of customers?

    :)
     
    caroparo, Aug 23, 2020
    #1

  2. Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Aug 23, 2020
    #2
  3. Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



    In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.



    1. From where did you purchase the Minecraft game?
    2. Have you already installed Minecraft on your Windows 10 computer?


    If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
    Mojang refunds policy and check their refund policy.



    If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
    Returning items you bought from Microsoft Store for exchange or refund
    and check if you can get a refund.



    If you have purchased Minecraft from Oculus, then I suggest you to
    Contact the Oculus Support Team
    and they will help you with this.



    Please feel free to contact us back, in case you have any other questions/issues with Windows in future.
     
    Shafeeq_Khan, Aug 23, 2020
    #3
  4. Nikhar_K Win User

    Microsoft Store does not let me install purchased Minecraft, and it wasted my time not...

    Unable to install Minecraft

    Hi,



    Thank you for writing to Microsoft Community Forums.



    In order to help you with the appropriate troubleshooting steps, please reply with the following details:



    • When you say, “when I click "Install/Play" nothing happens” which Install/play button are you referring?
    • From where did you purchase Minecraft Starter Edition?
    • For which platform have you purchased the game i.e. for Windows 10 or Xbox?


    If you have purchased the game from Microsoft Store for Windows 10, you can download the game from Microsoft Store. Please follow the steps mentioned below:



    1. Press Windows key + S, and type
      Microsoft Store
      .
    2. Double click on the Store Icon to open it.
    3. Sign in with the same Microsoft account through which you have made the purchase.
    4. Click on Search bar on the top right corner and search for
      Minecraft Starter Edition.
    5. Click on Install button to install the game. Once the game is installed, you will find the option to launch it. Click on
      Launch to launch the game.


    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Aug 23, 2020
    #4
Thema:

Microsoft Store does not let me install purchased Minecraft, and it wasted my time not...

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