Windows 10: Microsoft Store Download failed, but the failed download is still taking up 130gb of my HDD

I was downloading Gears of War 4 the other day and paused the download. When I hit play some time later the download disappears. I go to the store page for GoW4 and it shows the option "Install". Hitting it will attempt a fresh install. However, the failed download is still taking 130gb. How do I fix this?

:)

 

Microsoft Store Download failed, but the failed download is still taking up 130gb of my HDD

I was downloading Gears of War 4 the other day and paused the download. When I hit play some time later the download disappears. I go to the store page for GoW4 and it shows the option "Install". Hitting it will attempt a fresh install. However, the failed
download is still taking 130gb. How do I fix this?

 

Microsoft Store Download failed, but the failed download is still taking up 130gb of my HDD

Hi,



Thank you for writing to Microsoft Community Forums.



The files you download are saved in a temporary location before they get installed. You may try clearing the temp files by following the steps given below.



Step 1:

• Open the Run dialog box by pressing the
  Windows key and the R key together.
  
• Type Temp and hit the Enter key which will display the contents of the temp folder.
  
• Select all files by pressing the Ctrl key and the
  A key.
  
• Press the Shift key and the Delete key to delete all selected files.
  

Step 2:

• Open the Run dialog box again by pressing the
  Windows key and the R key together.
  
• Type %Temp% and hit the Enter key which will display the contents of the temp folder.
  
• Select all files by pressing the Ctrl key and the
  A key.
  
• Press the Shift key and the Delete key to delete all selected files.
  

Step 3:

Now, open the Run dialog box again by pressing the
Windows key and the R key.

Type Prefetch and hit the Enter key.

Select all files by pressing the Ctrl key and the
A key.

Press the Shift key and the Delete key to delete all selected files



Alternatively, you can run the Windows Disk cleanup tool to clean up the unwanted files and free up the disk space. Please refer to the article below.



Disk cleanup in Windows 10



Feel free to write back, if you have any questions or need any further assistance with this issue.



Regards,

Peer Samie

Microsoft Community-Moderator

 

Microsoft Store Download failed, but the failed download is still taking up 130gb of my HDD

Thanks for your reply!

I did as instructed, but the problem persists.

In my next reply there's a picture with the directory in question

It's occupying 124GB, but the Microsoft Store seems not to recognize the game is there, so if I try to download again, the store siggests I need space to download it

Thanks in advance!