Windows 10: Microsoft store downloads suddenly stops, slows down and gives error while playing a game

Discus and support Microsoft store downloads suddenly stops, slows down and gives error while playing a game in Microsoft Windows 10 Store to solve the problem; I was downloading Forza Horizon 4 on the microsoft store and playing game. When I came back to check, it stops, slows down then gives an error. Pls... Discussion in 'Microsoft Windows 10 Store' started by Omega3362, May 7, 2019.

  1. Omega3362 Win User

    Microsoft store downloads suddenly stops, slows down and gives error while playing a game


    I was downloading Forza Horizon 4 on the microsoft store and playing game. When I came back to check, it stops, slows down then gives an error. Pls help

    :)
     
    Omega3362, May 7, 2019
    #1

  2. microsoft Solitaire games Wont load and can't download any new games from Store

    Hi Mosey,

    Thank you for posting your query on Microsoft Community.

    I understand that you are facing problem with Microsoft Store Apps and games.

    It would be grateful if you can reply to this question in order to assist you further:

    • Do you receive any error message or code when you try to play the games or download games from Windows Store?
    • What happen when you try to play the Microsoft Solitaire collection games?
    • Do you face issue only while downloading games or even other apps from Windows Store?

    Note: Basic information on Apps

    • UAC (User Account Control) must be enabled.
    • To access the Windows Store and to download and run apps, you need an active Internet connection and a screen resolution of at least
      1024 x 768.
    • To snap apps, you need a screen resolution of at least
      1366 x 768.
    • Make sure video card driver is updated.
    • Make sure that Date and Time in your device is correct and up-to date.

    Let's try the below steps and check if it helps:

    Step 1: Try clearing the Store Cache:

    • Press the Windows key + R keys.
    • In the Run window, type
      WSReset.exe
      and click “Ok”.
    Step 2: Also I would suggest you to run
    Windows Store Troubleshooter and check if it helps:

    1. Type Troubleshooter in the
    search bar
    and click on it from the list.

    2. Click on view all and select
    Windows Store Apps
    and click next.

    3. Follow the onscreen instruction.

    Let us know if the above methods helps to fix the Store issue. If the issue persists or you have any other issues with Windows, please do post it in Microsoft Community. We would be happy to assist you.

    Thank You.
     
    Sangeeta Sarkar, May 7, 2019
    #2
  3. Using games from the microsoft store

    Hi Lloyd,

    Let's isolate your concern by answering the following questions:

    • What game are you referring to?
    • Have you tried playing other games and check if you'll encounter the same issue?
    • Are you accessing the web version or the downloaded digital version of the game?
    • Are you getting any error messages?
    If you're playing the digital version, we suggest running the Windows apps troubleshooter provided on this

    link
    . This can help in resolving issues regarding games and applications downloaded from the Windows Store.

    We'll be waiting for your response.
     
    Catherine Cus., May 7, 2019
    #3
  4. Microsoft store downloads suddenly stops, slows down and gives error while playing a game

    BSOD When playing games

    Hi Jackson,

    Thank you for contacting Microsoft Community.

    Please share the information requested below:

    • Does the BSOD occur while playing a particular game?
    • Is the game downloaded from Windows Store?

    I suggest you to update the Graphic Card drivers by following the steps provided below and check if it helps.

    • Press Windows key + X, select Device Manager.
    • Expand Display Adapters.
    • Right click on the driver and select Update Driver Software.
    • Follow the on-screen prompts to update.

    Refer the link below for more information:

    http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors

    Hope this helps. Keep us posted on the status for further assistance.
     
    Eeshwar Kumar, May 7, 2019
    #4
Thema:

Microsoft store downloads suddenly stops, slows down and gives error while playing a game

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