Windows 10: Microsoft store - Forza Horizon 4 - doesn't launch - Tried everything!!

Hello Community,


I bought Forza Horizon standard edition 3 months ago and to this weekend everything worked fine. On friday 29/11/2019 I bought "Forza Horizon 4 Ultimate Add-Ons Bundle" and installed it. After succesful instalation I tried to launch the game, It looked like the game was launching but after few second it crashed without any error. Tried this many times, always same result.

So what I did, I searched the internets and found out, that a thousands of people have same issue (some of them even 1 year ago - which makes me feel like there is a huge issue with this)


I found a lot of guides how to fix this. So I tried basically everything - >

1) https://www.reddit.com/r/forza/comments/amvq4l/forza_horizon_4_crashing_on_startup_pc/ - done everything

2) https://support.forzamotorsport.net...My-Game-is-Not-Launching-or-is-Crashing-on-PC - done everything

3) https://support.forzamotorsport.net/hc/en-us/articles/360007594514-Microsoft-Store-Troubleshooting - done everything


As you can see I tried everything and the game still doesn't work (Still the same issue - launching and crashing without any error). I also tried to reinstall the game (3 times 120 GB!). I killed basically whole weekend on this. So my question is, can you help me solve this problem? If no, can you tell me, how to refund this useless application?


Ps: after last re-installing I dont even see "Forza Horizon 4 Ultimate Add-Ons Bundle" in my store as a purchased...



Thank you



At the end report from windows event viewer:


Faulting application name: ForzaHorizon4.exe, version: 0.0.0.0, time stamp: 0x5dcc7e88

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00000001a75c6460

Faulting process id: 0x4864

Faulting application start time: 0x01d5a648415de344

Faulting application path: C:\Program Files\WindowsApps\Microsoft.SunriseBaseGame_1.367.746.2_x64__8wekyb3d8bbwe\ForzaHorizon4.exe

Faulting module path: unknown

Report Id: 263dd17d-f658-495c-b397-9ced16146819

Faulting package full name: Microsoft.SunriseBaseGame_1.367.746.2_x64__8wekyb3d8bbwe

Faulting package-relative application ID: SunriseReleaseFinal

:)

 

Forza Horizon 4 - Crashing on Startup, doesn´t run

Hi Vit

Have you tried lowering your screen resolution to see if the game launches?

How much free space do you have on the drive?

Could you confirm if this also happens in the default Administrator account?

Open Start

Type: cmd

Right click CMD

Click Run as administrator

At the command prompt, type:

net user administrator/active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Do you have the latest cumulative updates for Windows 10 1809 installed?

Open Start > Settings > Apps > Apps & features

Scroll down to Forza Horizon 4

Select it

Click Advanced options

Click Reset

Restart

Check the Store for updates

If that does not work...

download the following utility and use it to remove Forza Horizon 4:

https://gallery.technet.microsoft.com/scriptcen...

Download and reinstall Forza Horizon 4 - Microsoft Store

https://www.microsoft.com/en-us/p/forza-horizon...

I am going to admit, you are not the first to report of issues with installing Forza Horizon series of games on Windows 10. There doesn't seem to be a documented solution of what works and doesn't work. I have recommended to users to downgrade to an older release
such as Windows 10 1703 and they report it works.

See example case:

https://answers.microsoft.com/en-us/windows/for...

Here is something else you can try:

https://answers.microsoft.com/en-us/windows/for...

 

Forza Horizon 4 - Crashing on Startup, doesn´t run

Hi, I bought the game on 3.10.2018. Everything ran well, but one week ago, after a windows update (I´m running Windows 10) and after weekend I wanted to play Forza Horizon 4 and
the game doesn´t starts. I have only the first loading screen (With McLaren Senna picture) and after a second the loading screen disappears.

I have tried to reinstall the game, and I don´t use any overclocking programs (no MSI Afterburner, RivaTuner...)

Thanks for any help.

 

Problem with Forza Horizon 4

Hi Hope

My name is Andre Da Costa; an Independent Consultant, Windows Insider MVP and Windows & Devices for IT MVP. I'm here to help you with your problem.

Have you tried lowering your screen resolution to see if the game launches?

How much free space do you have on the drive?

Could you confirm if this also happens in the default Administrator account?

Open Start

Type: cmd

Right click CMD

Click Run as administrator

At the command prompt, type:

net user administrator/active:yes

Hit Enter

Close command prompt, restart, then try signing into the Administrator account.

Do you have the latest cumulative updates for Windows 10 1803 installed?

Open Start > Settings > Apps > Apps & features

Scroll down to Forza Horizon 4

Select it

Click Advanced options

Click Reset

Restart

Check the Store for updates

If that does not work...

download the following utility and use it to remove Forza Horizon 4, extract it, launch it, scroll through the list, select Forza 4 then click Remove.

https://gallery.technet.microsoft.com/scriptcen...

Reinstall it Forza Horizon 4 - Microsoft Store

https://www.microsoft.com/en-us/p/forza-horizon...