Windows 10: Microsoft store games bug

Discus and support Microsoft store games bug in Microsoft Windows 10 Store to solve the problem; Hi,I'm experiencing a pretty weird bug which is that out of 4 games, I managed to make none of them work.At first I bought the GamePass in order to... Discussion in 'Microsoft Windows 10 Store' started by Rcelenium, Jul 5, 2021.

  1. Rcelenium Win User

    Microsoft store games bug

    Hi,I'm experiencing a pretty weird bug which is that out of 4 games, I managed to make none of them work.At first I bought the GamePass in order to play "Nier Automata Become Gods" which appeared to show a black screen right after the loading screen, and before accessing the menu. I tried a lot of suggestions from different forums but none of them worked disabling windows HDR, deleting folders from the game, re downloading the game, and many more. I've also used the option "reset" of the Microsoft Store Application.I was then surprised to see that the 3 very next games I downloaded were not

    Rcelenium, Jul 5, 2021

  2. Using games from the microsoft store

    Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

    • Press the Windows + R keys to open the Run dialog box.
    • Type WSReset.exe and click OK.
    • The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.
    Once done with the reset, kindly click this
    and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

    Keep us updated with the progress.
    Catherine Cus., Jul 5, 2021
  3. Microsoft Store Games

    Hi Nhan,

    For us to make sure that the failed download will be remove from your device, please follow the steps below:

    Step 1: Uninstall the game on your device.

    Click this link for the steps.

    Step 2: Run the troubleshooter for Windows apps.

    Check this link for the app troubleshooter.

    Step 3: Reset the Windows Store to clear the Store cache.

    • Press Windows key + X on your keyboard.   
    • Click on Command prompt (Admin).   
    • Type wsreset.exe, and then hit Enter.   

    Step 4: Reinstall the game again.

    To make sure that all changes made will take effect. Here's the link on how.

    We hope that this information was helpful. Let us know if you need further assistance.
    Acelyn Alc, Jul 5, 2021
  4. Microsoft store games bug

    Microsoft Sudoku Daily Challenge game crashes during the game.

    Hi LJamesBlythe,

    Having a corrupted game file is one of the potential reasons why Microsoft Sudoku crashes when playing. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

    • When did the issue start?
    • Are you experiencing this concern with all of your games?
    • What are the troubleshooting steps you have done so far?
    • Have you tried uninstalling and reinstalling the affected game?

    In the meantime, I suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

    Click here

    Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

    Check for updates for apps and games from Windows Store

    Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Storage.
    4. Select This PC.
    5. Click Temporary files.
    6. Choose Temporary files.
    7. Click Remove files.

    Step 4: Reset the game from the Settings menu.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps and features.
    4. Find the game and click Advanced options.
    5. Click Reset. You need to restart your computer to let the changes take effect.

    Kindly update us with the results, so that we can assist you further.
    Wilfred Mac, Jul 5, 2021

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