Windows 10: Microsoft Store Games only work on external drives

Discus and support Microsoft Store Games only work on external drives in Microsoft Windows 10 Store to solve the problem; I have been trying to install a few games from the Microsoft Store (e.g. Asphalt 9) onto my Windows 10 Pro laptop but if I install them onto the... Discussion in 'Microsoft Windows 10 Store' started by RG_13, Oct 31, 2019.

  1. RG_13 Win User

    Microsoft Store Games only work on external drives


    I have been trying to install a few games from the Microsoft Store (e.g. Asphalt 9) onto my Windows 10 Pro laptop but if I install them onto the internal SSD, they won't open. They will only open if they are moved onto an external flash drive. Other apps which are installed onto my internal SSD still work, though.


    I have tried the following without a positive result:

    Restarted laptop

    Updated Windows

    Reset Microsoft Store

    Reset the games

    Reinstalled Windows


    Please could you help me open games which are installed on my internal SSD?

    :)
     
    RG_13, Oct 31, 2019
    #1

  2. Installing to a second Drive. D: or external (Non Boot up Drives)

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are looking for an option to move the game location from the C drive to the Drive D, which is an external drive.



    In this scenario, we would suggest you to perform these steps and check if that resolves your issue on both laptop and Desktop.



    1. As usual install the game on the PC’s in
      C Drive.
    2. Insert the external
      D drive
      to the PC.
    3. Press Windows + I key from the keyboard to launch
      Settings.
    4. Select Apps and click on
      Apps & features
      from the left pane.
    5. Search for the installed game from the list on the right pane.
    6. Single click on the game and select
      Move.
    7. Select the D drive under
      Choose a drive
      where you want to move the game.
    8. Restart the PC with the external drive connected and then launch the game.


    We await your response.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Oct 31, 2019
    #2
  3. External drive

    Hi Richard,

    There are several factors that can cause your external drive to not read DVDs even though the system is recognizing the device. This could be caused by a driver that needs to updated or corrupted files. For us to resolve your concern, kindly answer the questions
    below:

    • Just to confirm, the device that is not working properly is a external DVD optical drive?
    • Were there any recent changes or updates installed on your computer?
    • Have you tried to plug the external drive to a different port on your computer?

    As a initial recommendation, we suggest that your run the built in troubleshooter in Windows 10. Kindly refer to the steps below:

    • Type “Troubleshooting” in the Search bar and press Enter.
    • Click on “View All” in the top left corner.
    • This will display the list of troubleshooters which are built-in in the computer. You can click on
      Hardware and Devices from the list and you can run the troubleshooter.

    This will check for common errors that affect hardware on your computer and attempts to correct them.

    We look forward to your response after completing the steps.
     
    Jordan Dom, Oct 31, 2019
    #3
  4. Microsoft Store Games only work on external drives

    Install Microsoft Store Game In Specific Folder

    Hi,

    I understand that you want to organize your Windows 10 storage location. However, the feature you're looking for is currently not possible. We suggest sending feedback to Microsoft using Feedback Hub app. You can visit this
    article to know more details about it.

    Moreover, you could always choose a preferred location from the Store settings, or move installed content to a different drive. In case you have the OS installed on an SSD and have a dedicated drive for games, the feature will make it more convenient to
    download games to a dedicated drive before initiating the download.

    You can follow the steps below on how to install Windows Store apps on a separate drive:

    1. Open Settings.
    2. Click on System.
    3. Click on Storage.
    4. Under "Save locations," and on "New apps will save to," select the new drive location.

    Once you completed the steps, new apps you download from the Windows Store will now install automatically in the new location.

    If you need further assistance, don't hesitate to get back to us.
     
    Michelle Vil, Oct 31, 2019
    #4
Thema:

Microsoft Store Games only work on external drives

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