Windows 10: Microsoft Store Games

Discus and support Microsoft Store Games in Windows 10 Gaming to solve the problem; I downloaded several pc games from my xbox game pass which I no longer have. I decided to uninstall them, and I did, but didn-t see any change on my... Discussion in 'Windows 10 Gaming' started by Dgui14, Aug 25, 2019.

  1. Dgui14 Win User

    Microsoft Store Games

    I downloaded several pc games from my xbox game pass which I no longer have.

    I decided to uninstall them, and I did, but didn-t see any change on my drive memory capacity, which means, they were not removed at all. I can-t find them anymore on the microsoft store library nor on my pc app list though.

    Doing some research, I found the hidden microsoft store apps folder, and realized the games are still there. How can I safely remove them, without just deleting the folders? And why didn-t they get uninstalled when I did so through the add or remove programs feature?

    Dgui14, Aug 25, 2019

  2. Using games from the microsoft store

    Based on the results you've obtained, this can be an issue with the Windows Store which affects the digital games you’ve downloaded from it. We suggest manually resetting the Windows Store cache. Here are the steps:

    • Press the Windows + R keys to open the Run dialog box.
    • Type WSReset.exe and click OK.
    • The Store and a command prompt will now open with any message. The command prompt will automatically close after the Store's cache has been reset.
    Once done with the reset, kindly click this
    and follow the steps on how to check for updates for apps and games from Windows Store. Search if there are any updates available for the affected game.

    Keep us updated with the progress.
    Catherine Cus., Aug 25, 2019
  3. Microsoft Store Games

    Hi Nhan,

    For us to make sure that the failed download will be remove from your device, please follow the steps below:

    Step 1: Uninstall the game on your device.

    Click this link for the steps.

    Step 2: Run the troubleshooter for Windows apps.

    Check this link for the app troubleshooter.

    Step 3: Reset the Windows Store to clear the Store cache.

    • Press Windows key + X on your keyboard.   
    • Click on Command prompt (Admin).   
    • Type wsreset.exe, and then hit Enter.   

    Step 4: Reinstall the game again.

    To make sure that all changes made will take effect. Here's the link on how.

    We hope that this information was helpful. Let us know if you need further assistance.
    Acelyn Alc, Aug 25, 2019
  4. Microsoft Store Games

    Microsoft Sudoku Daily Challenge game crashes during the game.

    Hi LJamesBlythe,

    Having a corrupted game file is one of the potential reasons why Microsoft Sudoku crashes when playing. To help you resolve this concern, I need to gather more details. Kindly answer the questions below:

    • When did the issue start?
    • Are you experiencing this concern with all of your games?
    • What are the troubleshooting steps you have done so far?
    • Have you tried uninstalling and reinstalling the affected game?

    In the meantime, I suggest that you perform the troubleshooting steps below:

    Step 1: Run the troubleshooter for Windows apps using the link below. This can help remove problems with an app from Microsoft Store.

    Click here

    Step 2: Check for updates for apps and games from Windows Store. Kindly click the link below to proceed:

    Check for updates for apps and games from Windows Store

    Step 3: Delete Temporary files. This will help delete temporary files that have been stored on your computer.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Storage.
    4. Select This PC.
    5. Click Temporary files.
    6. Choose Temporary files.
    7. Click Remove files.

    Step 4: Reset the game from the Settings menu.

    1. Click Start and click Settings.
    2. Select System.
    3. Select Apps and features.
    4. Find the game and click Advanced options.
    5. Click Reset. You need to restart your computer to let the changes take effect.

    Kindly update us with the results, so that we can assist you further.
    Wilfred Mac, Aug 25, 2019

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