Windows 10: Microsoft Store "Install on my devices" broken/corrupted

Discus and support Microsoft Store "Install on my devices" broken/corrupted in Windows 10 Support to solve the problem; I've got two laptops, both with Windows 10 Pro 64-bit (May 2020 Update) installed on them. One of them has a problem with the "Install on my devices"... Discussion in 'Windows 10 Support' started by MEA707, Oct 13, 2020.

  1. MEA707 Win User

    Microsoft Store "Install on my devices" broken/corrupted


    I've got two laptops, both with Windows 10 Pro 64-bit (May 2020 Update) installed on them.

    One of them has a problem with the "Install on my devices" drop down in the Microsoft Store where the window opens and just keeps spinning forever. The other laptop has no problems and instantly sees both laptops. Both are logged into the same Microsoft Account.

    I've tried resetting the Microsoft Store and using PowerShell to uninstall and reinstall it. I ran the troubleshooter and that was of no help either.


    Microsoft Store "Install on my devices" broken/corrupted [​IMG]


    Running WSreset.exe fixed it once, but the problem returned the next time I opened the Microsoft Store.

    Any other ideas how to fix this?

    :)
     
    MEA707, Oct 13, 2020
    #1
  2. Eric Ber Win User

    Uninstalled apps stuck "installing" in Microsoft Store (MSN News)

    Hi Will,

    A corrupted Microsoft Store cache is one of the possible reasons why some apps are stuck in an "installing phase" when you try to uninstall them. We suggest that you try running the
    Windows App troubleshooter to troubleshoot the issue.

    If the issue persists, we suggest that you reset the Microsoft Store cache. You can follow the steps below to reset the Microsoft Store cache:

    • Press Windows + R keys to open the run
      command
      box.
    • Type WSReset, then try launching Microsoft Store and sign in.

    Should you need further assistance, don't hesitate to get back to us.
     
    Eric Ber, Oct 13, 2020
    #2
  3. Minecraft installation in Microsoft store

    Hi,

    Thank you for writing to Microsoft Community Forums.

    We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

    • What is the Windows 10 version and Build installed? (Type
      winver in Windows search/Run command)
    • Do you have any non-Microsoft antivirus program installed?
    • Does this issue occur for all games & apps from the store?
    • What is the date and time on the PC and ensure it is correct?
    • Do you get any error message or code?

    Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

    Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.

    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Step 2: Run the Windows Store Apps Troubleshooter: Select the
    Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

    Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

    Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

    create a local user or administrator account in Windows 10
    .

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Oct 13, 2020
    #3
  4. Microsoft Store "Install on my devices" broken/corrupted

    Device not found in Microsoft Store

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are unable to install app on your PC. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Windows 10 Version and Build installed? (Type winver
      in Windows search/Run command)
    • What is the app that you are unable to install?
    • What is the exact error message/code that you get when trying to install the app?

    Meanwhile, we can try a few steps and check.



    Step 1:
    Reset the Windows Store Cache

    Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 2:
    Run the Windows Store Apps Troubleshooter

    Select the Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



    Step 3:
    Reset Microsoft Store

    Refer the steps in this article: Reset Microsoft Store via Settings.



    Step 4: New user account

    If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
    create a local user or administrator account in Windows 10.



    Regards,



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Oct 13, 2020
    #4
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Microsoft Store "Install on my devices" broken/corrupted

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