Windows 10: Microsoft Store is using wrong email address to verify my identity when making a purchase

Discus and support Microsoft Store is using wrong email address to verify my identity when making a purchase in Microsoft Windows 10 Store to solve the problem; I changed the email address for my Microsoft account, and I am browsing the Microsoft Store under the new email address. Yet when I go to make a... Discussion in 'Microsoft Windows 10 Store' started by rachelise, Jul 2, 2020.

  1. rachelise Win User

    Microsoft Store is using wrong email address to verify my identity when making a purchase


    I changed the email address for my Microsoft account, and I am browsing the Microsoft Store under the new email address. Yet when I go to make a purchase, the password verification window that pops up shows the old email address, and when I go to type in the password, it comes back as incorrect even though I typed it correctly. I tried to change the preferences so that I would not have to enter the password when I make a purchase in the store, but the same window pops up when I try to make even that change. There is no way to change the email address in the pop-up window.

    :)
     
    rachelise, Jul 2, 2020
    #1
  2. Nikhar_K Win User

    Purchased game from wrong Email Address

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you have purchased Sea of Thieves from the wrong email address. Since the issue is related to Store, I suggest you to get in touch with the

    Microsoft Store support team
    and request for a refund.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Jul 2, 2020
    #2
  3. Rose Cal Win User
    Verifying Email Address

    Hi,

    Verifying your email is one of the factors to make your account secure and also make sure that you are the owner of it. For us to better assist you, we'd like to ask if do you have new registered email?

    Meanwhile, we also suggest that you follow the steps provided on this
    link
    . You can recover your account and let you ask for your active email address.

    Let us know if this works for you and if you need more assistance.
     
    Rose Cal, Jul 2, 2020
    #3
  4. Hancock1 Win User

    Microsoft Store is using wrong email address to verify my identity when making a purchase

    Microsoft uses wrong verify code email address

    Thanks a lot Pedro, for all you help and patience.

    As you can see in my first screenshot the email BBB @ gmail.com is not listed in the "Manage How You Sign In To Microsoft". Only email address listed is AAA @ outlook.com , the BBB @ gmail.com is not listed over there at all and therefore can not be
    deleted :-(

    Hans
     
    Hancock1, Jul 2, 2020
    #4
Thema:

Microsoft Store is using wrong email address to verify my identity when making a purchase

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