Windows 10: Microsoft Store issue. Please help.

Microsoft Store won't let me download, install, or update any new and existing app. Error code: 0x80246019

:)

 

Issues with Microsoft Store.

Hello,

Thank you for writing to Microsoft Community Forums.

In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

1. Are you referring to a credit/debit card or a Microsoft gift card?
   
2. Are you facing issue while adding a card or while making a payment through the card?
   
3. What exactly happens when you try to use the card?
   
4. Are you receiving any error messages?
   

If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
Troubleshoot problems when paying for something from Microsoft Store.

For additional information, you may also refer the article on
Microsoft Store help and check if that helps.

We await your response.

Regards,

Sandeep Kumar M

Microsoft Community – Moderator

 

App Store sign in issue Windows 10

Hi Russ,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with logging-in to the Windows Store with Microsoft account, do let us know if you have logged-in to your computer using Microsoft account?

I suggest you to perform Windows Store reset and check if it helps.

Steps to clear the Store cache:

• Press the Windows + R keys on the keyboard.
• Type wsreset.exe and press Enter.
• Reboot the computer and then check the issues with the Windows Store.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator