Windows 10: Microsoft Store Issues

Discus and support Microsoft Store Issues in Microsoft Windows 10 Store to solve the problem; Why aren't my orders placed online through the Microsoft store showing up in my order history? I placed an order and it didn't show up. I called and... Discussion in 'Microsoft Windows 10 Store' started by T_Lynn, Oct 30, 2018.

  1. T_Lynn Win User

    Microsoft Store Issues


    Why aren't my orders placed online through the Microsoft store showing up in my order history?


    I placed an order and it didn't show up. I called and they told me it wasn't showing on their end and to place the order again. I did that while on the phone with support. Now they say I have two duplicate orders. Neither one is showing up in the order history. Both transactions have been taken out of my Dell Advantage account. I called to cancel the one order and 3 days later, they say it's not cancelled yet (the case has been escalated - ???).


    Still no tracking information on the other order and I paid for expedited shipping. I am so ready to cancel both orders and get my surface go from Best Buy!!! I have NEVER placed an order somewhere that has taken 3 days to cancel and this is disappointing coming from a software company. I was on the phone with Microsoft the other day for 2 hours and no answers, yet transfered around numerous times. I regret placing an order online and never had such problems before!



    ***Moved from: Other Windows mobile devices / Microsoft account / Other/Unknown.***

    :)
     
    T_Lynn, Oct 30, 2018
    #1

  2. Microsoft Store Issues

    Hi,

    We would like to ask a few questions in order for us to properly address your login issue with Windows store and opening the app.

    • Did you make any changes or updates to your computer prior to this?
    • What troubleshooting steps have you tried so far?
    • What is the exact error message you were receiving when opening the app?
    Meanwhile, we suggest that you run the Windows app troubleshooter
    to troubleshoot the app and Microsoft store.

    Looking forward to your response.
     
    Reymichael Ros, Nov 9, 2018
    #2
  3. App Store sign in issue Windows 10

    Hi Russ,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    As you are facing issues with logging-in to the Windows Store with Microsoft account, do let us know if you have logged-in to your computer using Microsoft account?

    I suggest you to perform Windows Store reset and check if it helps.

    Steps to clear the Store cache:

    • Press the Windows + R keys on the keyboard.
    • Type wsreset.exe and press Enter.
    • Reboot the computer and then check the issues with the Windows Store.

    Hope it helps. Reply to the post with an updated status of this issue for further assistance.
     
    Deepika Gowda, Nov 9, 2018
    #3
  4. Microsoft Store Issues

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Nov 9, 2018
    #4
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Microsoft Store Issues

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