Windows 10: Microsoft store not connecting to internet

Discus and support Microsoft store not connecting to internet in Microsoft Windows 10 Store to solve the problem; I recently bought a new computer, Windows 10, and I didn't visit the windows store for a few weeks. I recently needed to get some stuff off the store,... Discussion in 'Microsoft Windows 10 Store' started by Sapphire.Priest, Nov 11, 2018.

  1. Microsoft store not connecting to internet


    I recently bought a new computer, Windows 10, and I didn't visit the windows store for a few weeks. I recently needed to get some stuff off the store, but whenever I would open an app, this error would come up: Microsoft store not connecting to internet b9a2db25-b74d-48fc-895e-65d9da56bd0a?upload=true.png

    It's been happening for a while and I have tried pretty much all of the online troubleshooters, fixes, and edits I could, yet none of them have worked so far and I desperately need a fix for this. I have Windows 10 version 1709, OS Build 16299.726

    :)
     
    Sapphire.Priest, Nov 11, 2018
    #1

  2. Microsoft Store opening- Internet connection problem error code 0x80072efd

    Hi Syed,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand the inconvenience caused to you with accessing Microsoft Edge and Windows Store with error: 0x80072efd, we will help you with this issue.

    • Do let us know if you are using wired/ wireless internet connection on your device?

    I suggest you to try the below and check if it helps.

    Step 1: Use
    Internet Connection Troubleshooter.

    Internet Connection Troubleshooter find and fix the problems with connecting to the internet or to websites.

    • Click on Start; in the start search type
      Troubleshooter and hit Enter.
    • In the left pane, click onView all.
    • Click on Internet Connection Troubleshooter.
    • Select Advance and click on
      Run as Administrator.
    • Click Next and follow the on-screen instructions to complete the troubleshooting process.

    Step 2: I suggest you to clear cache and cookies from the Microsoft Edge browser.

    Steps:

    • Open Microsoft Edge, click on
      More Action at the right top corner.
    • Click on Settings, click on
      Choose what to clear
      under Clear browsing data.
    • Select the Browsing history, caches and cookies and hit
      Clear.
    • Close the browser and try to open it again.

    Step 3: Run WSReset.exe .

    • Press Windows+R key to open Run box
    • Enter wsreset.exe in the Run command and then tap or click
      OK.
    • Restart your computer and check.

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, Nov 11, 2018
    #2
  3. Apps from Windows store 10 do not connect to internet

    Hi,

    Thank you posting on Microsoft Community.

    I would suggest you to provide some information to help you better.

    • Are you able to connect to internet and browse?
    • Is this issue specific to Windows Store apps?
    • Are you facing this issue in Local account or Microsoft account?
    Let's try the below Steps and check if it helps to resolve the issue.

    Step 1: If installed from the Windows store try to run a
    Windows Store app troubleshooter
    and check.

    Refer:
    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps


    If the issue doesn’t resolve then try next step.

    Step 2: Run inbuilt Internet connection troubleshooter
    and Network Adapter troubleshooter

    • Press Windows key +X, select Control panel
    • Change the view by option on the top right to Large icons
    • Click on troubleshooting and click on the view all option on the left panel
    • Run the Internet Connection troubleshooter
    • Also run the Network Adapter troubleshooter and check if the issue resolves.
    Keep us informed if the issue is resolved. We are glad to help you further.
     
    Sachin Venkatesh, Nov 11, 2018
    #3
  4. Microsoft store not connecting to internet

    Microsoft Edge and Windows Store not connecting to Internet

    Hi Martin,

    Those suggestions did not help me connect those applications to the internet Microsoft store not connecting to internet :( Do you have any other suggestions? Outlook, Internet Explorer, Google Chrome and other programs can access the internet; Cortana, Microsoft Edge, the Windows Store, and the suggested
    Lock Screen wallpaper thing have stopped being able to access.

    Thanks,

    Samuel
     
    Samuel Lawrence, Nov 11, 2018
    #4
Thema:

Microsoft store not connecting to internet

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