Windows 10: microsoft store not letting me log in

I'm trying to log in to the Microsoft store but it doesn't work. I logged into the Microsoft website to try to install from there but it just wants me to go to the Microsoft store instead, and download it from there. so, I know I'm using the correct info, I know the account is still valid, and I know there are no problems except for the fact that I cant log into the store app. every time I try to log into the store it tells me "We encountered an error. Please try signing in again later." this started a long time ago. probably around a year ago, and I've tried many times but I get the same notification.

:)

 

Microsoft Store

Hi James,

To resolve your concern about Windows Store, we suggest for you to follow these steps:

• Press Windows key + R key to open Run.
• Type wsreset.exe and press
  Enter.
• Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

Let us know how it goes.

 

App Store sign in issue Windows 10

Hi Russ,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

As you are facing issues with logging-in to the Windows Store with Microsoft account, do let us know if you have logged-in to your computer using Microsoft account?

I suggest you to perform Windows Store reset and check if it helps.

Steps to clear the Store cache:

• Press the Windows + R keys on the keyboard.
• Type wsreset.exe and press Enter.
• Reboot the computer and then check the issues with the Windows Store.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

 

Error with Microsoft Store

Hi RafayShabbir,

Thank you for posting your question in Microsoft Community.

Let me make it up to you by giving you the best resolution for your concern with your Microsoft store.



Step 1: Reset the Microsoft Store cache

• Press Win + S. This will open Windows search bar.
• Type “cmd”, and then simultaneously press “Ctrl+Shift+Enter key”.
• Click on the Yes button.
• Then type in “Wsreset” and press Enter key for the command to execute.

Step 2: Run app troubleshooter

• In the search box, type troubleshooting.
• Click on view all and select Windows store app troubleshooter.
• Click next and follow the instruction.

Note: Once after the inbuilt
troubleshooter complete, I suggest you to restart the computer.



Steps 3: Install Windows update

• Press Windows key from the keyboard and type updates.
• Click on Check for updates.
• Under Windows Updates, click on Check for updates.
• Try to install the updates being shown.

Please let us know if the issue persists.



Hope it helps,

Mithin EJ

Microsoft Community - Moderator