Windows 10: Microsoft Store - Own the app but can't install

Every time I try to install an app from Microsoft Store, it would show "You own this app.", but it wouldn't start installing the app when I click "Install".


I tried every method in this thread and thispost, but none of them works to solve my problem. Any other solution please?

Note:

The device I'm using is HP Pavilion x360 Convertible, Windows 10 Home edition 2004, 64-bit version, 19041.685.

:)

 

microsoft app store

How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.

 

Apps won't install in Microsoft Store

Hi,



Thank you for writing to Microsoft Community Forums.



We understand your concern as you are unable to install apps in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all apps from the store?
  
• What is the date and time on the PC and ensure it is correct?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the app.



Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.



Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



Step 3: Refer the troubleshooting steps and mentioned
in this article: Fix problems with apps from Microsoft
Store



Step 4: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.



Step 5: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
create a local user or administrator account in Windows 10.



Regards,

Aditya Roy

Microsoft Community – Moderator

 

App store and Microsoft account

Thank you for the advice

I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store