Windows 10: Microsoft Store payment failed errors, problems and issues

Discus and support Microsoft Store payment failed errors, problems and issues in Windows 10 News to solve the problem; [ATTACH] [ATTACH]Microsoft Store has been made a hub for various books, Movies & TV and, games too. Many of these items are up for sale or rent on the... Discussion in 'Windows 10 News' started by WinClub, Jun 1, 2019.

  1. WinClub New Member

    Microsoft Store payment failed errors, problems and issues

    WinClub, Jun 1, 2019

  2. Issues with Microsoft Store.


    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.


    Sandeep Kumar M

    Microsoft Community – Moderator
    Sandeep_KM, Jun 1, 2019
  3. not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
    Regile Reb, Jun 1, 2019
  4. Microsoft Store payment failed errors, problems and issues

    Problems paying with paypal on the microsoft store.


    This issue might be caused by incorrect account configuration. We'd like to know if you've already added your Paypal account in your Microsoft account as a payment option. If not, kindly follow the steps below to add your Paypal account:

    • Sign in to your
      Payment options
    • Select Add payment option.
    • Fill in the required fields, then select Next. If you don't see any more prompts, you're done.
    • Try purchasing in the Store.

    Let us know the result.
    Regile Reb, Jun 1, 2019

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