Windows 10: Microsoft Store: payment issue

Discus and support Microsoft Store: payment issue in Microsoft Windows 10 Store to solve the problem; I’ve purchased a game on the Microsoft Store. I paid but then I got a message that the payment is declined. Why was that? Help, please.... Discussion in 'Microsoft Windows 10 Store' started by Meagan Elwood, May 11, 2020.

  1. Microsoft Store: payment issue


    I’ve purchased a game on the Microsoft Store. I paid but then I got a message that the payment is declined. Why was that? Help, please.

    :)
     
    Meagan Elwood, May 11, 2020
    #1

  2. Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, May 11, 2020
    #2
  3. not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, May 11, 2020
    #3
  4. Microsoft Store: payment issue

    Issues with using Microsoft gift cards on Microsoft Store in Windows 10.

    Hi,



    Thank you for your response with the current status of the issue.

    I suggest you to try to click on Shop for apps, games and more in the Store
    as displayed in the first screenshot. Then check if you are able to shop using the gift card.

    Also I recommend you add a payment method by referring to the below steps and check if it helps.

    1. Open Windows Store.

    2. Then click on Your Account.

    3. Click on Payment Options.

    4. Under Payment options, click on Add a payment option.

    5. Check if you are able to see the Gift Card in the list.



    Let us know if you need any further assistance on Windows related issues and we will be glad to help.
     
    Nyima Yonten, May 11, 2020
    #4
Thema:

Microsoft Store: payment issue

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