Windows 10: Microsoft store says gift card is for another region.

I have an Xbox gift card that says it is for a Canadian Microsoft account. However, every time I try to redeem the card, I get an error message saying that it's from the wrong region. I live in Canada, have always lived in Canada, and my account profile says my region is Canada, as it always has. After the error message, my E-mail is listed with United States next to it, even though it's a .ca address. Going into my E-mail settings, they don't appear to have the option to change or even set your region. Is there anything I can do about this?

:)

 

Gift Card

Hi,

Thank you for posting your query at Microsoft community.

I understand your concern and will guide you in the right direction.

1. Are you referring to Windows store to buy gift card?

If yes, I suggest you to refer the Microsoft store link below and check if it helps.

Personalized gift cards

http://www.microsoftstore.com/store/msusa/en_US/list/All-gift-cards/categoryID.67154100

Hope the information provided was helpful and do let us know if you need any assistance in the future. We will be glad to help.

 

Issues with using Microsoft gift cards on Microsoft Store in Windows 10.

Hi,

Everything is OK, since I bought this new laptop I have only used one Microsoft account at the moment.

I was able to purchase an app from the Microsoft Store yesterday, all I needed was to change my region:

• Start
• Settings
• Time & Language
• Region & Language
• Changed from United States to Japan (gift card was bought in Japan)
• Open Microsoft Store
• Buy desired app and the option of using gift card finally appears. Done!

Hope this helps someone in the future.

Again, thanks for dealing with my problem Mr. Yonten.

 

microsoft gift cards

I think it is something that you need to try but keep in mind that "Availability of services varies by country/region, device and over time. Please read the
Microsoft gift card FAQ for more information about availability and how to use your Microsoft account for purchases".

Your country is listed!

This is what the FAQ says:

In which countries or regions can I use my Microsoft account balance to make purchases at participating Microsoft stores?
You can use your account balance at participating Microsoft stores in the following countries and regions:

• Argentina
• Australia
• Austria
• Belgium
• Brazil
• Canada
• Chile
• Colombia
• Czech Republic
• Denmark
• Finland
• France
• Germany
• Greece
• Hong Kong SAR
• Hungary
• India
• Ireland
• Israel
• Italy
• Japan
• Korea
• Mexico
• Netherlands
• New Zealand
• Norway
• Poland
• Portugal
• Russia
• Saudi Arabia
• Singapore
• Slovakia
• South Africa
• Spain
• Sweden
• Switzerland
• Taiwan
• Turkey
• United Arab Emirates
• United Kingdom
• United States