Windows 10: Microsoft Store says that I have never bought Minecraft; I have.

Let me explain; When I got my Windows 10 computer back in 2016, I decided to buy Minecraft Bedrock Edition as well. However, now that 1.17 is out, and now that I want to update the game, Microsoft Store says that I never bought Minecraft, even though I can still play it. I tried checking my purchase history, but it also says that I have never got the game. Can anybody help?

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Minecraft bought from microsoft online store

I just bought Minecraft for Windows 10 Starter Collection for my son using his laptop which is managed by my Microsoft account and shows up in my devices list. When I select to install the software this PC is not listed so I cannot
install to it. My PC does come up in the list but I don't want to install it there.

Any help would be appreciated.

 

Cannot reinstall Minecraft, despite Microsoft Store saying I own it.

Hello,

Recently, Minecraft stopped working on my HP Pavillion Notebook; it would open, show the Mojang logo, then close and present the message 'Minecraft is currently not available in your account. Here’s the error code, in case you need it: 0x803F8001'.

So I uninstalled Minecraft. And went to reinstall it on the Microsoft Store. It says I own the game. I clicked on 'Install on my devices' and only my Xbox appeared, not my laptop. It says on the store that my device is compatible with the game. I went to
'Manage my devices'and confirmed that my laptop was listed as a device. I restarted the Microsoft store; no different.

Then I thought, I might still have game files on my laptop, making Microsoft Store believe I still have the game downloaded. So I deleted all Minecraft associated files on my laptop. This also made no difference, it still won't allow me to reinstall Minecraft,
despite still saying that I own it.

Any ideas?

Thank you.