Windows 10: Microsoft Store un-did my purchase

Discus and support Microsoft Store un-did my purchase in Microsoft Windows 10 Store to solve the problem; So I bought Minecraft windows 10 edition a while back and it worked fine. But recently it disappeared from my purchase history, now only the free trial... Discussion in 'Microsoft Windows 10 Store' started by MichaelaCowles, Oct 13, 2019.

  1. Microsoft Store un-did my purchase


    So I bought Minecraft windows 10 edition a while back and it worked fine. But recently it disappeared from my purchase history, now only the free trial is available.

    :)
     
    MichaelaCowles, Oct 13, 2019
    #1

  2. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
     
    Vladimir Mi, Oct 13, 2019
    #2
  3. Windows 10 Store sharing purchased apps

    Hi,

    Thanks for posting your query on Microsoft Community.

    To assist you better, please provide few details.


    • Have you added any alias to your Microsoft Account, from which you have purchased the apps?

    • Are you able to view your purchased app other all the Microsoft account, from which you are logging in to your computer?


    I would suggest you the run Windows store app troubleshooter and check if it helps.

    Follow the below steps:


    • Type troubleshooting in the
      Search
      area on the taskbar.

    • Click on View all on the left panel of the Troubleshooting Windows.

    • Select Windows store Apps.

    • Follow the on screen instruction.


    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Oct 13, 2019
    #3
  4. Microsoft Store un-did my purchase

    Microsoft account purchase information.

    Hi Robert,

    A corrupted game file is one of the possible reasons why you don't see any information with all of your Microsoft games. To help you resolve this concern, we suggest that you follow the steps below:

    Step 1: Sign out your account from the Windows Store. Here is how:

    • Open the Store app.
    • Click/tap on the user icon, and click/tap on Microsoft account that you are currently signed in to the Store with.
    • Click/tap on the Microsoft account again.
    • Click/tap on the Sign out link.

    Step 2: Reset Store cache. Follow the steps below:

    • Press the Win+R keys to open the Run dialog.
    • Type WSReset.exe, and click/tap on OK.

      Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
    • The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

    Step 3: Sign in your account to the Windows Store.

    • Open the Store app.
    • Click/tap on the user icon, and click/tap on Sign in.

    Should you need further assistance, feel free to post back anytime.
     
    Wilfred Mac, Oct 13, 2019
    #4
Thema:

Microsoft Store un-did my purchase

Loading...
  1. Microsoft Store un-did my purchase - Similar Threads - Microsoft Store did

  2. Transferring Microsoft Store purchases

    in Microsoft Windows 10 Store
    Transferring Microsoft Store purchases: I cannot figure out how to install a game from Microsoft Store on my new PC. I'm singed in, verified my account, but when I go to the store the only option is to buy the game again, there is no download option for my already purchased games. What am I missing?...
  3. Microsoft Store Digital Movie purchases

    in Microsoft Windows 10 Store
    Microsoft Store Digital Movie purchases: The Movies Anywhere app says it is not supported to view the John Wick series or the Star Trek series.. Vudu would let me rent or buy the movies - I already purchased it through the Microsoft store - it will not let me upload it even though the site sells and rents the...
  4. Purchasing a product from the microsoft store

    in Microsoft Windows 10 Store
    Purchasing a product from the microsoft store: I tried purchasing Microsoft Office 365 but it is not accepting Guam as the location address. https://answers.microsoft.com/en-us/windows/forum/all/purchasing-a-product-from-the-microsoft-store/72c8aea6-c559-4811-baa5-773d0bc6b092"
  5. Microsoft store restore purchase

    in Microsoft Windows 10 Store
    Microsoft store restore purchase: i redeemed a code for a game a long time ago and recently i have re-installed windows on my computer. when i go to the microsoft store it says i have to buy or redeem a code again. how do i get it back?...
  6. Microsoft Store purchased apps by itself

    in Microsoft Windows 10 Store
    Microsoft Store purchased apps by itself: Yesterday I downloaded the Windows Terminal (yay) and Forza Street on my machine. Forza Street downloading took too long so I just paused it (at around 1.7G/3.7G) and turned off my computer. This morning when I opened Microsoft Store and went into the downloading list,...
  7. Microsoft store purchases

    in Microsoft Windows 10 Store
    Microsoft store purchases: Why does Microsoft store Show that I have bought nearly every app, when I have not made any purchases? The store Shows I have purchased apps I have never even seen! WHAT is up?...
  8. Microsoft Store purchase of Gears of War

    in Windows 10 Gaming
    Microsoft Store purchase of Gears of War: In December 2018, I purchased a digital copy of Gears of War 4. Last night my OS crashed due to HDD issues and I had to reinstall the game, but the download file does not reflect on my account. When I search for the game on he Store, I only have the option to re-purchase...
  9. Microsoft store purchase not in library

    in Windows 10 Gaming
    Microsoft store purchase not in library: MICROSOFT SUCKS!!!!! On January 14, 2018 I purchased Superhot VR. It got played for a while then deleted off the pc at some point. The other day, my son wanted to play it again, so I thought no problem I will just reinstall it. I went to my library in the store app and it...
  10. How to Doiwnload a Microsoft Store Purchase

    in Windows 10 Software and Apps
    How to Doiwnload a Microsoft Store Purchase: I purchased a game through the Microsoft Store. But, I misspelled my last name. I received a email confirmation. I also went into the Store web site and corrected the misspelling. Now, I have no idea how to download the games. Any ideas?? James...