Windows 10: Microsoft Store: Unable to place order

Discus and support Microsoft Store: Unable to place order in Microsoft Windows 10 Store to solve the problem; [ATTACH]Been trying to order a gaming PC for two months now. MS Store support has sent countless escalations to teams with each one coming up with... Discussion in 'Microsoft Windows 10 Store' started by Mario12693, Feb 25, 2019.

  1. Microsoft Store: Unable to place order


    Microsoft Store: Unable to place order 5a2dd1f5-4d09-4716-a593-a036a125e545?upload=true.jpg Been trying to order a gaming PC for two months now. MS Store support has sent countless escalations to teams with each one coming up with different reasons as to why i can not order it. Unbelievable that a company can not fix it! Anyone know a fix? Trying to buy this with the microsoft balanc have saved up.


    * Original title: No Solution After Months

    :)
     
    Mario12693, Feb 25, 2019
    #1

  2. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
     
    Vladimir Mi, Feb 25, 2019
    #2
  3. Nikhar_K Win User
    Unable to launch Microsoft Store and Microsoft store apps.

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

    • Are you getting any error message?
    • Since when are you facing this issue?
    • Are you aware of any changes made on the computer recently?

    In the meantime, I suggest you to follow the steps from the article
    Fix problems with apps from Microsoft Store
    to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

    Microsoft Store doesn't launch
    to fix the issues you are facing in launching Store.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 25, 2019
    #3
  4. sam02 Win User

    Microsoft Store: Unable to place order

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Feb 25, 2019
    #4
Thema:

Microsoft Store: Unable to place order

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