Windows 10: Microsoft Store unable to process payment issue

Discus and support Microsoft Store unable to process payment issue in Windows 10 Software and Apps to solve the problem; Hello everybody, I am writing this post to ask for help with an issue I've been having. When I try to buy Star Wars Classic Skin Pack for Minecraft... Discussion in 'Windows 10 Software and Apps' started by Kiparessa, Aug 24, 2019.

  1. Kiparessa Win User

    Microsoft Store unable to process payment issue


    Hello everybody, I am writing this post to ask for help with an issue I've been having. When I try to buy Star Wars Classic Skin Pack for Minecraft Windows 10 Edition on the store every time I try to it says unable to process payment. I've tried buying it using 3 different credit cards but I get the same error message. While trying to figure this out my own, I've noticed that it says it's for Xbox One. I was confused because I am trying to buy this pack because a friend of mine has it for Minecraft Windows 10 Edition. Was the skin pack available also for PC but they removed the ability to buy it for pc and that's why I can't buy it or is it the store's fault?

    :)
     
    Kiparessa, Aug 24, 2019
    #1
  2. Srimadhwa B, Aug 24, 2019
    #2
  3. Issues with Microsoft Store.

    Hello,

    Thank you for writing to Microsoft Community Forums.

    In-order to get more clarity on this issue and to assist you with appropriate troubleshooting steps, reply with answers to the below questions:

    1. Are you referring to a credit/debit card or a Microsoft gift card?
    2. Are you facing issue while adding a card or while making a payment through the card?
    3. What exactly happens when you try to use the card?
    4. Are you receiving any error messages?

    If you’re having trouble buying something from Microsoft Store, here are some basic steps that you can try to get things working again. I would suggest you to follow the steps mentioned in the article on
    Troubleshoot problems when paying for something from Microsoft Store.

    For additional information, you may also refer the article on
    Microsoft Store help and check if that helps.

    We await your response.

    Regards,

    Sandeep Kumar M

    Microsoft Community – Moderator
     
    Sandeep_KM, Aug 24, 2019
    #3
  4. Microsoft Store unable to process payment issue

    not accepting payment

    Hi Ryan,

    One of the factor why you're having issues purchasing an app in Windows Store is due to payment method settings. See this article:

    Troubleshoot problems with payment options
    and follow the suggest troubleshooting steps.

    Let us know what happens after following the suggested troubleshooting steps.
     
    Regile Reb, Aug 24, 2019
    #4
Thema:

Microsoft Store unable to process payment issue

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