Windows 10: Microsoft Store won't launch

I can't launch Microsoft Store on my mother's laptop. It's running Windows 10, version 10.0.14393. The laptop is only about a year old.

Whenever I try to launch the store, I just get hourglassing. I've let it go as long as 45 minutes and it never gets launched.

What can I do to resolve this?

:)

 

Microsoft Store won't launch.

I can not open Windows Marketplace 8.1

 

Microsoft Store won't launch.

Start by running the Windows Store Apps troubleshooter.

Open Start > Settings > Update & security > Troubleshoot

Scroll down to the bottom

Click Windows Store Apps

Click Run the troubleshooter

When complete try opening the Store again.

Also check if the Store works in another user account.

Press Windows key + R

Type: wsreset.exe

Hit Enter

Do this a couple times then try launching the Store again.

Your Antivirus might be interfering with the Store, try disabling it 'temporarily' to see if it launches.

Check Windows Update and install the latest updates. Sometimes Microsoft releases infrastructure fixes for the Store through Windows Update.

You can also try resetting the store app using the following instructions:

https://www.groovypost.com/howto/reset-windows-...

Reinstall the Store:

Press Windows key + X

Click Windows PowerShell (Admin)

At the command prompt, type the following then hit Enter:

Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

If that does not work, try resetting the software distribution folder:

Before carrying out this procedure, disconnect from the Internet. That means turning off Wi-Fi and disconnecting from a wired connection. If you don't, Windows 10 will indicate some files are in use and cannot be modified or the command will be non-responsive.
Also, you should restart your computer after disconnecting from the Internet. The easiest way to do it is to enable Airplane mode from the Action Center - Windows key + A.

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

taskkill /F /FI "SERVICES eq wuauserv" (do this multiple times)

net stop cryptSvc

net stop bits

net stop msiserver

ren C:\Windows\SoftwareDistribution SoftwareDistribution.old

rmdir C:\Windows\SoftwareDistribution\DataStore

rmdir C:\Windows\SoftwareDistribution\Download

If that does not work...

1. Open Start, type: CMD

Right click CMD

Click Run as administrator

Type each of the following then hit Enter

Run these codes:

Net Stop bits

Net Stop wuauserv

Net Stop appidsvc

Net Stop cryptsvc

Ren %systemroot%\SoftwareDistribution SoftwareDistribution.bak

Ren %systemroot%\system32\catroot2 catroot2.bak

Net Start bits

Net Start wuauserv

Net Start appidsvc

Net Start cryptsvc

After running these commands, check if your issue is fixed.

When complete, hit Enter, then restart, then try updating again.

 

First try the Windows Store Apps Troubleshooter as Admin at Control Panel\All Control Panel Items\Troubleshooting\All Categories. Also run sfc /scannow form an Admin command prompt, do a full PC restart and report back what you find.

 

I ran the Window Store Apps troubleshooter as Admin. It said the cache may be corrupted and offered to do the Reset and Open Windows Store. I let that run but after a half hour, it still hadn't completed. It gave no indication of how long that should take so I had no idea if it was working or not; I cancelled it and let it run the rest of the troubleshooter.

When I tried to go to the feedback page for the troubleshooter to suggest that they include information on how long Reset and Open Windows Store took, I just got hourglassing.

When I ran sfc/scannow from a command prompt as Admin, I got "Windows Resource Protection did not find any integrity violations."

By the way, I ran the fix recommended for re-registering the store and that didn't work either. (Store - Re-register in Windows 10 - Windows 10 Tutorials)