Windows 10: Microsoft store won't open after reset upgrade

Discus and support Microsoft store won't open after reset upgrade in Microsoft Windows 10 Store to solve the problem; Hello, I was getting error 0x87AF000B when I tried to install an app through the microsoft store so I started looking in this forum for answers. I am... Discussion in 'Microsoft Windows 10 Store' started by SAGAMON LONDRAO, Oct 6, 2019.

  1. Microsoft store won't open after reset upgrade


    Hello, I was getting error 0x87AF000B when I tried to install an app through the microsoft store so I started looking in this forum for answers.


    I am getting this errors


    Microsoft store won't open after reset upgrade 1a895569-4335-41e8-acc3-dd93f7cbcf51?upload=true.png

    (the first error is a cannot find path... because it does not exist.)

    (the second error is "The database disk image is malformed")

    When I make a new account it starts with a black screen and cannot even get it to show the task manager.


    Before I did the upgrade with the media tool, the store was opening and I could search for apps and run "wsreset.exe" without errors but after the upgrade the store won't open again and "wsreset.exe" throws a "ms-windows-storeMicrosoft store won't open after reset upgrade :purgecaches didn't start" error.


    I'd like to know if someone can help me with this, if more information is needed, just ask.

    :)
     
    SAGAMON LONDRAO, Oct 6, 2019
    #1

  2. Windows 10 Store won-t open

    Hi Mateo,

    Thank you for posting your query in Microsoft Community.

    I suggest you to reset Windows Store Cache and check if it helps.


    • Press Windows Key + R key to open run box.

    • Type WSReset.exe and hit Enter.
     
    SujataMoktan, Oct 6, 2019
    #2
  3. microsoft store games won`t play

    when I download a game from the Microsoft store it won`t play

    the splash screen appears then goes

    I have a core i5 with an nvidivia graphics card I tb hdd and 8 gb ram

    I have tried the diagnostic for microsoft store and it say cache may need fixing.
     
    garrywilliams1, Oct 6, 2019
    #3
  4. Microsoft store won't open after reset upgrade

    windows 10 apps won,t open

    Hi Robert,

    Thanks for posting your query on Microsoft Community.

    We appreciate you for trying the troubleshooting steps.



    I suggest you to try the below steps and check if it helps.

    Step 1: Run Windows app troubleshooter.

    Refer to the below link:

    http://windows.microsoft.com/en-us/windows-10/run-the-troubleshooter-for-windows-apps

    Step 2: Run shell commands for Windows store and check if it helps.

    Follow the below steps:


    • Press Windows key + X and select
      Command prompt(Admin)
      to open elevated Command prompt.

    • Type the following commands.



      powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.xml

    • Hit enter, the blackscreen will appear still for a couple of seconds. After a couple of second a new line saying C:\.... will appear.

    • Close Command Prompt.

    • Try to start the Windows Store again.


    Hope it helps, reply to us with the status of your issue. We will be happy to assist you.
     
    Santosh_Rai, Oct 6, 2019
    #4
Thema:

Microsoft store won't open after reset upgrade

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