Windows 10: Microsoft Store

Discus and support Microsoft Store in Microsoft Windows 10 Store to solve the problem; hello, Today 12-6-2019 I bought the gamepass for pc for 1 euro to play some sea of thieves with friends. But when I clicked on "Install/play" on the... Discussion in 'Microsoft Windows 10 Store' started by markswanink, Jun 12, 2019.

  1. Microsoft Store


    hello,
    Today 12-6-2019 I bought the gamepass for pc for 1 euro to play some sea of thieves with friends.
    But when I clicked on "Install/play" on the site, it opened up the store app, but there I could not download it.

    It is offering me to make the purchase or get game pass. when i already have it.

    I dubble checked the account I was logged in on,
    and if i actualy bought the game pass. but its all correct and i cant find the problem.


    is there any way you might know what can fix my issue.

    -Mark Swanink

    :)
     
    markswanink, Jun 12, 2019
    #1
  2. sam02 Win User

    App store and Microsoft account


    Thank you for the advice

    I see what you mean about the password but i think its a backward step to compromise my Microsoft password to to use the app store
     
    sam02, Jun 12, 2019
    #2
  3. Microsoft Store

    Hi James,

    To resolve your concern about Windows Store, we suggest for you to follow these steps:

    • Press Windows key + R key to open Run.
    • Type wsreset.exe and press
      Enter
      .
    • Restart the PC, sign in with your Microsoft user account and check if you are able to find Windows Store.

    Let us know how it goes.
     
    PreciousLeb, Jun 12, 2019
    #3
  4. Microsoft Store

    Microsoft Store is not working

    Hi,

    Thank you for responding.

    Do let us know the exact issue you are facing in accessing the Windows Store?

    Have you tried to reset the Windows Store as stated in the above response?

    If the issue still persists after deploying the above troubleshooting steps, try the below and check if it helps.

    Step 1: I suggest you to run Windows Store Apps Troubleshooter
    and check.

    Windows Store Apps Troubleshooter, troubleshoots problems that may prevent Windows Store Apps from working correctly.

    1. Press
    Windows + X keys from the keyboard, click on Control Panel.

    2. In the
    Control Panel window, select Category and then select
    Large icons.

    3. Click on
    Troubleshooting.

    4. Click
    View all and then click Windows Store Apps.

    5. Click
    Next and follow on-screen instructions.

    Step 2: I suggest you to install all the pending updates on your device.

    Steps:

    • Connect to the internet.
    • Press Windows key and type
      updates.
    • Click on Check for updates.
    • Under Windows Updates, click on
      Check for updates.
    • Try to install the updates being shown.





    Hope it helps. Reply to the post with an updated status of this for further assistance, we will be happy to help you.
     
    Deepika Gowda, Jun 12, 2019
    #4
Thema:

Microsoft Store

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